Where did my game go?

Question

I was playing candy crush soda. I was in levels 250 or so. I remembered seeing an option to save my game and thought that would be a good idea. When I saved, I was taken to an old game that I quit because I'd lost all my bonuses.  I had lots of bonuses saved up again and now I can't get back to the game I paid for several bonuses and now they appear to be gone. Why! Where is the game I've been playing? Why did merely saving the game take me to an old one? I'm very angry that I paid for stuff and it appears to be gone

LoFiGummy · Answer

Hi there @AH68, I'm sorry to hear that. There can be a few reasons to why this has happened, if you can let us know what platform you're playing on that would be very helpful. Please have a look at the following steps:

Connect to your King account

The first reason why your progress is not showing in the game is that you logged out of your King account. Make sure you're logged into your King or Facebook account with your own credentials to see your hard-earned progress and to continue your journey in the Kingdom!

Shared device

If you share your device, make sure the last player has logged out of their account. Then, log back into your own account. The game will recognize you, and your progress will be restored. Now you can get back to playing!

Otherwise I would follow what simplyP wrote here above and go to the "Contact Us" page to receive further help.

simplyP · Answer

That is very sad what happened to you. I recommend you to scroll down to the bottom of this page and click “contact us” that should get you to the right people. I hope you’ll get all your bonuses back.