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Edited by CM: 💬 Oops! Please repost in English so everyone can understand - Check our House Rules
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Hi there @bea1103! In this forum we only speak English unfortunately, so to be able to help you properly, please repost your message in English.
Otherwise I'd listen to the good advice of @simplyP if the problem is related to purchasing issues as mentioned.
I see $$$ so I assume you’re having purchased issue. You need to contact players support via your game app or click “contact us” at the bottom of this page.