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Game is constantly freezing and won’t connect to the internet, even though there’s no issue with my connection.
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Welcome to Soda Community @green66
You might try troubleshooting 👇 and check this Help Center guide: What can I do when I lose connection
Troubleshooting: provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 10 seconds - restart your device - check for game and device updates - log back into the game - (re)play some levels. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.
*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data
Hope this helps
I"m on a chromebook
Hi there! As SApple2 mentions here above it could be related to your memory on your device. To be able to help you further it would be great if you could tell us what type of device or platform you're playing on!
Hi @mum77 🙂
Welcome to Soda Community!
Check your available memory. Depending on your Web browser, some take up a lot memory like Chrome, Apple Safari & Microsoft Edge.
