Candy Crush Soda Saga

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Candy Crush Soda Saga

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Share news, updates, or anything Soda-related you'd love to chat about!
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Need help with the Soda? Ask your question or check for answers here.
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Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
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I passed for gift boxes and still haven't received my gifts

I have been playing for almost two weeks. Every time I pass my gift box, I don't get my gifts. When will I get them? Help me here. i have been writing to you over and over.

Accepted answers

Thanks Cat, I checked back just in case or it wouldn't have shown you again. Could you do me a huge favour and write in the box where it says answer this question, rather than the comment under mine...as stupidly that's where the notifications die. I suspect that's why so many miss comments as moderators comment there too but nobody gets notified lol. I don't want to miss any more posts

I wonder if the care team are all away? Are you sure if was definitely a King team thing? The only reason I ask that is a long time ago they used to have the ability to live chat on here. But it was only office hours and I know that this office isn't based in England when it says Europe, but more actual Europe. There are some floaters that float in here and also the Paradise bay forum but we have a small team we work with and report to so I wouldn't have a clue how to get on to them.

I have definitely added you to the list. If you haven't heard anything back by Wednesday night, post in the big box again so I get notified, and I will give her a nudge. I don't know what else she does for King that isn't King care, but she is going to need a loooooootttttt of coffee on Tuesday lol. She is pretty good though

And yes computer bots! I used to get them a lot when I emailed paradise bay support. I used to get quite ratty too. And one day I called the bot stupid and it turned out not to be. Oops! At the end of the day though, I understand your frustration. Regardless of whether they are freebies or not, they were promised. I hate to say though that if it is an issue, they will probably have to manually add as the Fix list (design studio not King care) is rated depending on importance and it might not be as soon as we like, based on other games.

Have a good day

All comments

Hi Cat, I will find out. Can you clarify what you bought? Then I can ask

It's gone. No moves at all just the two times. But it had 30 lives.

Hi Cat, I will find out. Can you clarify what you bought? Then I can ask

Cez Gave them to me. Because I'm still not getting my rewards. It was 30 I used it once. (One move) and it went down to 20. Then I just use it again with 4 moves It's almost gone. am I doing something wrong? I feel like a pest. Sorry I'm complaining so much. :-(

I'm sorry I used it 3 times not twice. But still... 30 bars, and its gone using it only 3 times. Once only one move. Another 4 moves and the other 3 moves.

Hi Cat, I will find out. Can you clarify what you bought? Then I can ask

Chicken Slayer, I got the gold bars. Thank you. But I think the game is not working right with them either. I used it on 721. One move. It's saying I used 10 bars. I thought it goes 5 at a time. But I only used 1. Is that normal for the game?

I sadly suspect you won't get all the added up ones even when they have fixed it..but once they have, I will ask if she will throw you something again at least if nothing else for your patience. She is pretty good and she knows what its like. Especially as time goes on. What we need is as many people to report it as we can and then hopefully they would find it quicker.

Oh nooooo! I'm up to 11 lollipops plus the time, fishes etc...! I really need them. But, I'll be satisfied for whatever you can get me until it's fixed. Thank you for your and her understanding. I hope you both will have a great week.

I sadly suspect you won't get all the added up ones even when they have fixed it..but once they have, I will ask if she will throw you something again at least if nothing else for your patience. She is pretty good and she knows what its like. Especially as time goes on. What we need is as many people to report it as we can and then hopefully they would find it quicker.

The gold bars do ease the pain. Thank you Cez. Not having the (10 lollipops now and time) It's adding up to a substantial amount. :-o.. I love knocking out the chocolate just to get them over with! LOL ! Thanks Chicken Slayer. :-)

Yeah sorry about that. Cez the moderator said she has added some bars to your account, and has passed on Feedback about the gift boxes again, but the trouble is its not impacting all players which is making it hard to find the reason for it. She also passed on feedback about the gold pin as it needs rewording as it does look like a reward. I know its not a solution but hopefully the gold will ease the pain a little

Cat, you asked about a gold pin as well? Its just something you get to look pretty when you pass the level on first try
I downloaded the bw3 game this week to screenshot it. I play if I have a few minutes but don't have the time to get addicted to it lol.

Awww just to look pretty. I was hoping it meant we get something. Thanks. I'm hoping they fix it soon. I really REALLY could use those boosters. I'm stuck! Chocolate, bubblegum et all. :-D

Chicken Slayer, It's going pass 3 week mark. I haven't heard anything. I still haven't received my Lollipops (10) and other time loss.. I'm at 715. Can you find out for me? Thank you.

I will pass this on as well.

Will do. I warn you now though Cat, and this isn't good news, some games have been waiting months for things to be fixed. Unless its affecting actual gameplay it isn't classed as urgent. And trust me we recognise its annoying especially when they could argue well its freebies, but they were promised. So I do understand and the moderators do. Unfortunately the studios all work independently and all we can do is keep prompting them. I will try and find out though

Thank you and you

And you are very welcome, I know how frustrating it gets

Chicken Slayer, It's going pass 3 week mark. I haven't heard anything. I still haven't received my Lollipops (10) and other time loss.. I'm at 715. Can you find out for me? Thank you.

I'm at 716. It's gotten worse. I'm not getting the time also. I'll keep track. Thank you for your time.

Will do. I warn you now though Cat, and this isn't good news, some games have been waiting months for things to be fixed. Unless its affecting actual gameplay it isn't classed as urgent. And trust me we recognise its annoying especially when they could argue well its freebies, but they were promised. So I do understand and the moderators do. Unfortunately the studios all work independently and all we can do is keep prompting them. I will try and find out though

Oh boy. It first started off with Freezing. Then they fixed that. I would be so much more far along with my boosters etc.. One can only hope they fix the problem quickly. I thank you for your time. Enjoy the rest of your weekend. :-)

Cat, you asked about a gold pin as well? Its just something you get to look pretty when you pass the level on first try

I downloaded the bw3 game this week to screenshot it. I play if I have a few minutes but don't have the time to get addicted to it lol.

Will do. I warn you now though Cat, and this isn't good news, some games have been waiting months for things to be fixed. Unless its affecting actual gameplay it isn't classed as urgent. And trust me we recognise its annoying especially when they could argue well its freebies, but they were promised. So I do understand and the moderators do. Unfortunately the studios all work independently and all we can do is keep prompting them. I will try and find out though

Chicken Slayer, It's going pass 3 week mark. I haven't heard anything. I still haven't received my Lollipops (10) and other time loss.. I'm at 715. Can you find out for me? Thank you.

That is something at least! Yeah, I think we wore her out, she was there....then she faded away so she has quite a few to pick up tomorrow. You are there though

Good afternoon. It's Friday April 6th Now 3 weeks.. Update: I still haven't received my 10 lollipops and some of my back time, on fish etc... Please let me know if you heard anything. Thank you and have a good evening.

Just putting it on record. I'm at 711. I didn't get my lollipops. We are up to the 10 of them the game owes me.

If there are any issues let me know as she can see if they have arrived or not

I got the time from the gift box. But still no Lollipops.

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Accepted answers

Thanks Cat, I checked back just in case or it wouldn't have shown you again. Could you do me a huge favour and write in the box where it says answer this question, rather than the comment under mine...as stupidly that's where the notifications die. I suspect that's why so many miss comments as moderators comment there too but nobody gets notified lol. I don't want to miss any more posts

I wonder if the care team are all away? Are you sure if was definitely a King team thing? The only reason I ask that is a long time ago they used to have the ability to live chat on here. But it was only office hours and I know that this office isn't based in England when it says Europe, but more actual Europe. There are some floaters that float in here and also the Paradise bay forum but we have a small team we work with and report to so I wouldn't have a clue how to get on to them.

I have definitely added you to the list. If you haven't heard anything back by Wednesday night, post in the big box again so I get notified, and I will give her a nudge. I don't know what else she does for King that isn't King care, but she is going to need a loooooootttttt of coffee on Tuesday lol. She is pretty good though

And yes computer bots! I used to get them a lot when I emailed paradise bay support. I used to get quite ratty too. And one day I called the bot stupid and it turned out not to be. Oops! At the end of the day though, I understand your frustration. Regardless of whether they are freebies or not, they were promised. I hate to say though that if it is an issue, they will probably have to manually add as the Fix list (design studio not King care) is rated depending on importance and it might not be as soon as we like, based on other games.

Have a good day

All comments

The gold bars do ease the pain. Thank you Cez. Not having the (10 lollipops now and time) It's adding up to a substantial amount. :-o.. I love knocking out the chocolate just to get them over with! LOL ! Thanks Chicken Slayer. :-)

I sadly suspect you won't get all the added up ones even when they have fixed it..but once they have, I will ask if she will throw you something again at least if nothing else for your patience. She is pretty good and she knows what its like. Especially as time goes on. What we need is as many people to report it as we can and then hopefully they would find it quicker.

I sadly suspect you won't get all the added up ones even when they have fixed it..but once they have, I will ask if she will throw you something again at least if nothing else for your patience. She is pretty good and she knows what its like. Especially as time goes on. What we need is as many people to report it as we can and then hopefully they would find it quicker.

Oh nooooo! I'm up to 11 lollipops plus the time, fishes etc...! I really need them. But, I'll be satisfied for whatever you can get me until it's fixed. Thank you for your and her understanding. I hope you both will have a great week.

Chicken Slayer, I got the gold bars. Thank you. But I think the game is not working right with them either. I used it on 721. One move. It's saying I used 10 bars. I thought it goes 5 at a time. But I only used 1. Is that normal for the game?

Hi Cat, I will find out. Can you clarify what you bought? Then I can ask

I'm sorry I used it 3 times not twice. But still... 30 bars, and its gone using it only 3 times. Once only one move. Another 4 moves and the other 3 moves.

Hi Cat, I will find out. Can you clarify what you bought? Then I can ask

Cez Gave them to me. Because I'm still not getting my rewards. It was 30 I used it once. (One move) and it went down to 20. Then I just use it again with 4 moves It's almost gone. am I doing something wrong? I feel like a pest. Sorry I'm complaining so much. :-(

Hi Cat, I will find out. Can you clarify what you bought? Then I can ask

It's gone. No moves at all just the two times. But it had 30 lives.

Hi Cat, the gold you had, were you buying extra moves with it? I haven't ever bought anything in that game so I am not sure what the offers were. And you're not being a problem asking, sorry, the comments didn't show as notifications again

I have a couple of links here,

http://candycrushsoda.wikia.com/wiki/Extra_Moves

http://candycrushsoda.wikia.com/wiki/Booster

Does that make sense?

Hi Cat, the gold you had, were you buying extra moves with it? I haven't ever bought anything in that game so I am not sure what the offers were. And you're not being a problem asking, sorry, the comments didn't show as notifications again

They were a gift from the admin.

I have a couple of links here,
http://candycrushsoda.wikia.com/wiki/Extra_Moves
http://candycrushsoda.wikia.com/wiki/Booster
Does that make sense?

It's more confusing. So I had 30 extra moves with the gold bars. I use it 3 times and it's gone. okay... Nevermind. I'll just keep waiting till my 13 lollipops (hopefully) will come back and the time.

Chicken Slayer. It's now been a month. When will they fix my game? I'm at 16 lollipops owed to me. And time and other things. :-(

I dont know cat but I do know they don’t rush when it’s not affecting direct game play. Pet rescue have similar issues and it’s been 7 months with no fix

Hi cat update on this! It IS a known issue so they are aware and investigating which is good but no time scale for a fix which isn’t..... but at least we know they know
And The moderator has told me that she has added some gold to your account to help make up for this

I'm hoping you get my message this way. I'm at 737. It's been a month. They owe me 16 lollipops now!!!!! Plus time and other gifts. It's been a month When are they going to fix it? I really would like my gifts!!!! Thank you.

I dont know cat but I do know they don’t rush when it’s not affecting direct game play. Pet rescue have similar issues and it’s been 7 months with no fix

What???? You have GOT to be kidding!!! Well I hope they give me some gold bars. That don't go away after 3 turns that is. LOL!!!

Hi cat update on this! It IS a known issue so they are aware and investigating which is good but no time scale for a fix which isn’t..... but at least we know they know
And The moderator has told me that she has added some gold to your account to help make up for this

Chicken Slayer, I tried calling them on the number they have up on the website. I can't reach them. I tried 24/7 and e-mailed. I still can't reach anyone except through you. So I went on line to find people who have the same trouble. I hope they will fix my game soon.

This is getting frustrating. I talked to many people and they got theirs. I'm up to 19 lollipops the game owes me. When are you going to fix this? It's over a month now.

Hi Cat,

The people you have spoken to are unlikely to have got all that they are owed exactly unless they write in every time they are missing them.

I do know its been escalated again, but I will pass it on to one of the team to see next week. You will get a reply from a different moderator as Cez is on holiday

Hi cat update on this! It IS a known issue so they are aware and investigating which is good but no time scale for a fix which isn’t..... but at least we know they know
And The moderator has told me that she has added some gold to your account to help make up for this

Sorry I just saw these as it didn't notify me you had commented

Leave it with me

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Need help with the Soda? Ask your question or check for answers here.
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Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
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