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I have been playing for almost two weeks. Every time I pass my gift box, I don't get my gifts. When will I get them? Help me here. i have been writing to you over and over.
Thanks Cat, I checked back just in case or it wouldn't have shown you again. Could you do me a huge favour and write in the box where it says answer this question, rather than the comment under mine...as stupidly that's where the notifications die. I suspect that's why so many miss comments as moderators comment there too but nobody gets notified lol. I don't want to miss any more posts
I wonder if the care team are all away? Are you sure if was definitely a King team thing? The only reason I ask that is a long time ago they used to have the ability to live chat on here. But it was only office hours and I know that this office isn't based in England when it says Europe, but more actual Europe. There are some floaters that float in here and also the Paradise bay forum but we have a small team we work with and report to so I wouldn't have a clue how to get on to them.
I have definitely added you to the list. If you haven't heard anything back by Wednesday night, post in the big box again so I get notified, and I will give her a nudge. I don't know what else she does for King that isn't King care, but she is going to need a loooooootttttt of coffee on Tuesday lol. She is pretty good though
And yes computer bots! I used to get them a lot when I emailed paradise bay support. I used to get quite ratty too. And one day I called the bot stupid and it turned out not to be. Oops! At the end of the day though, I understand your frustration. Regardless of whether they are freebies or not, they were promised. I hate to say though that if it is an issue, they will probably have to manually add as the Fix list (design studio not King care) is rated depending on importance and it might not be as soon as we like, based on other games.
Have a good day
Have you checked for any updates? And can you try the troubleshooting again? Just in case it has been altered but your game isn't updating as it should be.
Update: I'm on 772 We are up to 23 lollipops. And I lost time now. I can only get something if I get quest. Chicken Slayer, others are telling me they got fixed this week I still haven't. :-(
Hi cat update on this! It IS a known issue so they are aware and investigating which is good but no time scale for a fix which isn’t..... but at least we know they know And The moderator has told me that she has added some gold to your account to help make up for this
Hi cat update on this! It IS a known issue so they are aware and investigating which is good but no time scale for a fix which isn’t..... but at least we know they know
And The moderator has told me that she has added some gold to your account to help make up for this
Its been escalated again as a reminder to them that people are still having issues
Chicken Slayer, Just keeping a record I'm at 762 we are at 22 lollipops. Also the game is working on getting the two bombs now. The one that colors them and the black one with the dots. I do get the fish when I get the gifts. But that is all. It also froze one time. I hope it doesn't start that again.
Hi Cat, The people you have spoken to are unlikely to have got all that they are owed exactly unless they write in every time they are missing them.I do know its been escalated again, but I will pass it on to one of the team to see next week. You will get a reply from a different moderator as Cez is on holiday
Hi Cat,
The people you have spoken to are unlikely to have got all that they are owed exactly unless they write in every time they are missing them.
I do know its been escalated again, but I will pass it on to one of the team to see next week. You will get a reply from a different moderator as Cez is on holiday
This is getting frustrating. I talked to many people and they got theirs. I'm up to 19 lollipops the game owes me. When are you going to fix this? It's over a month now.
I dont know cat but I do know they don’t rush when it’s not affecting direct game play. Pet rescue have similar issues and it’s been 7 months with no fix
Chicken Slayer. It's now been a month. When will they fix my game? I'm at 16 lollipops owed to me. And time and other things. :-(
I have a couple of links here, http://candycrushsoda.wikia.com/wiki/Extra_Moveshttp://candycrushsoda.wikia.com/wiki/BoosterDoes that make sense?
I have a couple of links here,
http://candycrushsoda.wikia.com/wiki/Extra_Moves
http://candycrushsoda.wikia.com/wiki/Booster
Does that make sense?
Hi Cat, the gold you had, were you buying extra moves with it? I haven't ever bought anything in that game so I am not sure what the offers were. And you're not being a problem asking, sorry, the comments didn't show as notifications again
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The gold bars do ease the pain. Thank you Cez. Not having the (10 lollipops now and time) It's adding up to a substantial amount. :-o.. I love knocking out the chocolate just to get them over with! LOL ! Thanks Chicken Slayer. :-)
I sadly suspect you won't get all the added up ones even when they have fixed it..but once they have, I will ask if she will throw you something again at least if nothing else for your patience. She is pretty good and she knows what its like. Especially as time goes on. What we need is as many people to report it as we can and then hopefully they would find it quicker.
Chicken Slayer, I got the gold bars. Thank you. But I think the game is not working right with them either. I used it on 721. One move. It's saying I used 10 bars. I thought it goes 5 at a time. But I only used 1. Is that normal for the game?
Hi Cat, I will find out. Can you clarify what you bought? Then I can ask
I'm sorry I used it 3 times not twice. But still... 30 bars, and its gone using it only 3 times. Once only one move. Another 4 moves and the other 3 moves.
varför får man aldrig mer än 7 guldtackor i tävlingen om avklarade nivåer ?
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Hello everybody, I would like to learn how to join a team and compete
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🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
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