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I have been playing for almost two weeks. Every time I pass my gift box, I don't get my gifts. When will I get them? Help me here. i have been writing to you over and over.
Thanks Cat, I checked back just in case or it wouldn't have shown you again. Could you do me a huge favour and write in the box where it says answer this question, rather than the comment under mine...as stupidly that's where the notifications die. I suspect that's why so many miss comments as moderators comment there too but nobody gets notified lol. I don't want to miss any more posts
I wonder if the care team are all away? Are you sure if was definitely a King team thing? The only reason I ask that is a long time ago they used to have the ability to live chat on here. But it was only office hours and I know that this office isn't based in England when it says Europe, but more actual Europe. There are some floaters that float in here and also the Paradise bay forum but we have a small team we work with and report to so I wouldn't have a clue how to get on to them.
I have definitely added you to the list. If you haven't heard anything back by Wednesday night, post in the big box again so I get notified, and I will give her a nudge. I don't know what else she does for King that isn't King care, but she is going to need a loooooootttttt of coffee on Tuesday lol. She is pretty good though
And yes computer bots! I used to get them a lot when I emailed paradise bay support. I used to get quite ratty too. And one day I called the bot stupid and it turned out not to be. Oops! At the end of the day though, I understand your frustration. Regardless of whether they are freebies or not, they were promised. I hate to say though that if it is an issue, they will probably have to manually add as the Fix list (design studio not King care) is rated depending on importance and it might not be as soon as we like, based on other games.
Have a good day
Have you checked for any updates? And can you try the troubleshooting again? Just in case it has been altered but your game isn't updating as it should be.
Update: I'm on 772 We are up to 23 lollipops. And I lost time now. I can only get something if I get quest. Chicken Slayer, others are telling me they got fixed this week I still haven't. :-(
Hi cat update on this! It IS a known issue so they are aware and investigating which is good but no time scale for a fix which isn’t..... but at least we know they know And The moderator has told me that she has added some gold to your account to help make up for this
Hi cat update on this! It IS a known issue so they are aware and investigating which is good but no time scale for a fix which isn’t..... but at least we know they know
And The moderator has told me that she has added some gold to your account to help make up for this
Its been escalated again as a reminder to them that people are still having issues
Chicken Slayer, Just keeping a record I'm at 762 we are at 22 lollipops. Also the game is working on getting the two bombs now. The one that colors them and the black one with the dots. I do get the fish when I get the gifts. But that is all. It also froze one time. I hope it doesn't start that again.
Hi Cat, The people you have spoken to are unlikely to have got all that they are owed exactly unless they write in every time they are missing them.I do know its been escalated again, but I will pass it on to one of the team to see next week. You will get a reply from a different moderator as Cez is on holiday
Hi Cat,
The people you have spoken to are unlikely to have got all that they are owed exactly unless they write in every time they are missing them.
I do know its been escalated again, but I will pass it on to one of the team to see next week. You will get a reply from a different moderator as Cez is on holiday
This is getting frustrating. I talked to many people and they got theirs. I'm up to 19 lollipops the game owes me. When are you going to fix this? It's over a month now.
I dont know cat but I do know they don’t rush when it’s not affecting direct game play. Pet rescue have similar issues and it’s been 7 months with no fix
Chicken Slayer. It's now been a month. When will they fix my game? I'm at 16 lollipops owed to me. And time and other things. :-(
I have a couple of links here, http://candycrushsoda.wikia.com/wiki/Extra_Moveshttp://candycrushsoda.wikia.com/wiki/BoosterDoes that make sense?
I have a couple of links here,
http://candycrushsoda.wikia.com/wiki/Extra_Moves
http://candycrushsoda.wikia.com/wiki/Booster
Does that make sense?
Hi Cat, the gold you had, were you buying extra moves with it? I haven't ever bought anything in that game so I am not sure what the offers were. And you're not being a problem asking, sorry, the comments didn't show as notifications again
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Yes. It's updated. But I still not getting anything from the gift boxes. Only if I get quests or the gumball machine.
I'm up to 777. 24 lollipops. No time except the fishes.
I'm at 781. Still not getting my rewards. I was suppose to get the color ball for 30 minutes. Up to 25 lollipops now.
I'm at 783 Up to 26 lollipops due me. It stopped freezing Chicken Slayer. I'm going to talk to some players online and find out if they got fixed. And got all there time back like the others did.
That might be a good idea. Sometimes it can be something so simple. I know our team are waiting for a situation update, but it doesn't always work quickly.
Hi Cat!
What a lovely name and a lovely animal (I got one myself, a 12 year old cuddly beast!). First let me thank you for your patience (and let me also thank Chicken Slayer for her support!).
I'll be paying attention now to what you said a week ago to make sure that we can follow-up on whether or not the issue is solved. If not, like Chicken Slayer mentioned, a screenshot would be of great help.
Cheers and nice to meet you Cat!
Xarly
Thanks Cat, I checked back just in case or it wouldn't have shown you again. Could you do me a huge favour and write in the box where it says answer this question, rather than the comment under mine...as stupidly that's where the notifications die. I suspect that's why so many miss comments as moderators comment there too but nobody gets notified lol. I don't want to miss any more posts I wonder if the care team are all away? Are you sure if was definitely a King team thing? The only reason I ask that is a long time ago they used to have the ability to live chat on here. But it was only office hours and I know that this office isn't based in England when it says Europe, but more actual Europe. There are some floaters that float in here and also the Paradise bay forum but we have a small team we work with and report to so I wouldn't have a clue how to get on to them.I have definitely added you to the list. If you haven't heard anything back by Wednesday night, post in the big box again so I get notified, and I will give her a nudge. I don't know what else she does for King that isn't King care, but she is going to need a loooooootttttt of coffee on Tuesday lol. She is pretty good though And yes computer bots! I used to get them a lot when I emailed paradise bay support. I used to get quite ratty too. And one day I called the bot stupid and it turned out not to be. Oops! At the end of the day though, I understand your frustration. Regardless of whether they are freebies or not, they were promised. I hate to say though that if it is an issue, they will probably have to manually add as the Fix list (design studio not King care) is rated depending on importance and it might not be as soon as we like, based on other games. Have a good day
Played for 15 years. This time I started a new game and am on Level 101. I have yet to find "RocketRush" to play, as well as well as any contest??? I almost quit playing because the game wouldn't load or start with my email addy or name. Also who is "BlueElenorie"?? I had trouble getting in here due to that name coming up?…
So on my pc it has my email and it shows normal until i go to edit it there's spaces where there shouldn't be so now I can't log in on my phone with my actual email and idk what to do.
how do i update my candy crush soda saga
I am wondering why my game has reset twice in the last 2 weeks. I do play every morning. I was in the 300 plus days and it reset saying I hadn’t played the day before ( game did an update) and then I was on day 8 and it told me I hadn’t played the day before.
I tried to purchase a 9.99 purchase several days ago. It was denied, then yesterday it went through and shows on my Bank account and in my Google account but the Items purchased did not show up in the game. I either need a refund or purchased items put on my game.
Not seeing 4-in-a-row in your game right now? Don’t worry, it's not a bug! 🛠️ The event has been paused for now to make space for new events and tasty surprises we’re testing out. 🍬✨ As always, events can come and go, and sometimes we like to shake things up to keep Soda feeling sweet and exciting! The Soda studio is…
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Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
