Why wont my games load

Question

Games load very slowly or not at all

Pitty_Kitty · Answer

Hello @deedeeyellow and welcome to Soda community!

I'm sorry to hear that. Let's see what we can do 🙂

* what is the make and model of your device?
* what is the latest version of your device software?
* what is the latest version of Soda app?
* does your device have at least 2 GB of free storage?

additionally please check troubleshooting steps

* check for Soda and device updates
* check that your device has at least 2 GB of free storage
*  provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
* you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer