Using the Guinepigg

Question

I have a full guinepigg (saving in a pig) but I click at ''open" and nothing happens! What can I do with it?

Rosemarie

Pitty_Kitty · Answer

Hello @baumgartewxsnl and welcome to Soda community!

Once you click on piggy bank, you should be asked to proceed with the purchase or not (or enter your payment infos if you haven't done it already).

Please check troubleshooting steps and let me know if you're able to go ahead and buy piggy bank:

* Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

* check for Soda and device updates
* check that your device has at least 2 GB of free storage
*  provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
* you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer