Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
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Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Progress not counting on Shipmates and 4 In A Row Activities

I completed no less than 6 new levels in a row, but I did not earn any attacks on my opponents ship for the Shipmates game and I completed the required task I chose with 4 in a row, but it is also did not count. Why is my progress not counting for anything?

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Pitty_Kitty

Hello @madhoneybee19 and welcome!

It seems your game might be affected by connectivity problem.

Please check troubleshooting steps and let me know if the issue persists afterwards:

Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
switch connection data with wifi connection and vice versa
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/434597/progress-not-counting-on-shipmates-and-4-in-a-row-activities

Hello @madhoneybee19🤗 A Warm Welcome to our sweet King Community!

Currently, you are in Candy Crush Saga area! Let me call in our Candy Soda Saga Moderators - @Pitty_Kitty and @Yosca to help you out. Please give some time for them to check my shout out and join this discussion.

If you have any questions in the meantime, you can type in the blank box given below.

Thank you for joining our Community & have a great weekend ahead🍫🍫

Welcome! 👋

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