Hello I've reached up to 12.000 level why there's no levels to play anymore why is this the limit?

Question

What's limited levels ?? I'm already up to 12.000 level and there's no levels to play anymore why is that

Pitty_Kitty · Answer

Please also check standard troubleshooting steps to make sure your game is running smoothly

* Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

* check for Soda and device updates
* check that your device has at least 2 GB of free storage
*  provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
* you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

Pitty_Kitty · Answer

Hello @AdrianaAdi and welcome to Soda community!

Latest level of Candy Crush Soda Saga is 13.330 for Android and iOS and 13.420 for Windows 10 and 11.

It seems your game might need to be updated.

What is the latest version of Soda app installed in your device? Is it 1.260.1?

What is the make and model of your device? Did you check for software updates as well?

Does your device have at least 2 GB of free storage?