Share news, updates, or anything Soda-related you'd love to chat about!
Need help with the Soda? Ask your question or check for answers here.
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Got a feature idea? Share your thoughts to help make Soda even better!
Both games will not connect and it has my coins locked, I can't use them. Soda Sage is connecting but still I can't use my coins. Any suggestions? If I reinstall I lose my stuff.
Is there any idea for a fix
When I try to buy extra moves in Soda I get this...
In Soda when I click profile, I get nothing. King on top is a dead link if. This is what I get
it is a link.
This is in game, buying extra moves. It never gets past this point. The store never opens, big circle just keeps going. This is in crush.
Hello!
When the game shows the home page, please click on "profile" orange button, then you can click twice on King logo at the top. don't click on "play!" green button or "accessibility" blue button in home page.
Thanks for sharing your ID. However I need you to reply to my question as I still don't know how the connection error looks like in your game.
Do you see this red message in your Soda app and/or Candy Crush app when you visit profile settings? Yes or no?
Message reads "there was a connection error. try again in a bit"
Please attach pictures of the connection error you see. thanks
-----
how to take a screenshot: https://www.take-a-screenshot.org/
Save the image on your device storage if you use a computer.
Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain:
I found the user ID in Crush. I don't want to lose the 67 coins I have. A few years ago I lost a bunch because I had to uninstall & redownload Soda Saga. Crush ID #1145897969 Thanks
It doesn't give me any ID when I do that. It open the home page or starts a new game depending on which logo, top or bottom, I click
I understand @bill1352
so you do see the same red message of the picture above?
If you use the same account in both King games would you try retrieving your game ID number on either of them? You may be able to get it from Candy Crush since you logged out in Soda
To retrieve your game ID, open game app, visit profile settings and tap twice on King logo at the top
I'll pass this on and ask community manager's opinion
I was able to log out & in but it still won't let me use my coins. If I remember we were made to log out of facebook a few years ago & create a king account. In fact it won't let me log in when I went to answer this, says connection issue
ok so you use credentials that do not belong to any FB account, correct?
Do you have any issues logging out, restarting app and logging in to your account?
Do you see this type of error message?
Did you try to play any level a few times to help the game reconnect to the server?
thanks
I don't think so. I use an app from the windows store & have a King log in account
Hello @bill1352 and welcome to Soda community!
Do you use a Facebook account to save your progress?
There is a connection issue in Facebook at the moment. Soda Studio is working on it to solve it
I
New here? Sign in or create an account to join the fun.
Played for 15 years. This time I started a new game and am on Level 101. I have yet to find "RocketRush" to play, as well as well as any contest??? I almost quit playing because the game wouldn't load or start with my email addy or name. Also who is "BlueElenorie"?? I had trouble getting in here due to that name coming up?…
So on my pc it has my email and it shows normal until i go to edit it there's spaces where there shouldn't be so now I can't log in on my phone with my actual email and idk what to do.
how do i update my candy crush soda saga
I am wondering why my game has reset twice in the last 2 weeks. I do play every morning. I was in the 300 plus days and it reset saying I hadn’t played the day before ( game did an update) and then I was on day 8 and it told me I hadn’t played the day before.
I tried to purchase a 9.99 purchase several days ago. It was denied, then yesterday it went through and shows on my Bank account and in my Google account but the Items purchased did not show up in the game. I either need a refund or purchased items put on my game.
Not seeing 4-in-a-row in your game right now? Don’t worry, it's not a bug! 🛠️ The event has been paused for now to make space for new events and tasty surprises we’re testing out. 🍬✨ As always, events can come and go, and sometimes we like to shake things up to keep Soda feeling sweet and exciting! The Soda studio is…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
