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Mandy1964

So I didn't receive my weekly contest rewards and my podium streak rewards this week any help?

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Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2956608#Comment_2956608

Hello @Mandy1964

You're welcome. I'm happy I could help 🙂

Mandy1964

Had a response and they have issued me with 25 coins however this doesn't make up for the considerable loss of bonuses they are however 'working on the issue' so we shall see. Thanks again for your help

Mandy1964

Thanks again for your time and help. Will definitely update you x

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2956111#Comment_2956111

thanks for sharing

that's good news 👍️

let's wait for the King agent's reply in this case. It might take a couple of days though

Let me know how it goes

Mandy1964

Also thanks for replying and trying to help ❤️

Mandy1964

RE: [candycrushsodasaga-android] 1024229705 (CandyCrushSodaSaga)

Hi Mandy, Thank you for contacting King.

We have received your message and we will contact you shortly.

King Player

I've just had this reply

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2956100#Comment_2956100

I understand. Do you know the ticket number displayed on the reply sent from Support to you?

I'll pass it on to community manager to better find out what happened 🙂

Thanks

Mandy1964

I have emailed them twice and all they do is send me a link to here I was hoping that there was something I could do to resolve this issue myself seems like they couldn't care less!

Pitty_Kitty

Hello @Mandy1964 and welcome to Soda community!

I'm sorry to hear that. Please contact King Player Support to ask for a refund as this forum is not able to deal with compensations

How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings (gear icon)- click "?" Icon- select any topic and subtopic- scroll down the page and click "contact us". Select topic "events or features issues", select subtopic "I didn't receive my reward". Fill in the form and send.