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I am also dealing with the problem with the McDonald’s ad. Had it numerous times today and had to quit the game each time
Thank you
Hello!
You're welcome. At the moment we only know Game Studio is working on it.
As soon as we're informed it has been fixed, we'll be sure to update this thread.
I'm sorry for the inconvenience
Agree. This ad is frustrating!
It had been reported to the studio (I think it was on Monday). As a big company, they are working fast as they can. You know how fast big companies can be, right? 😉🤪
This has been going on way too long. Loose progress! Fix it!!
Thanks for at least responding. It is SO frustrating. I’m about to give up on Candy Crush. Can’t they just remove the ad from the rotation?
I hope the developers/debuggers understand that once that defective ad catches your device, rebooting the device is the only way to get out
Hello @janetbebop and welcome to Soda community 😀
Thanks for reaching out
Soda Studio is aware if this issue and working on it to fix it as soon as possible
Hello @Denre and welcome to Soda community 😀
Please fix the McDonald’s ad. It’s cost me dearly. Lives and levels and extra help!!!! Ready to quit this game. So frustrating!!!!
Did anyone fi
d a solution to the McDonalds as freezing?
I see others are having trouble exiting the McDonald's ad. Does anyone know how to fix this his?
You have to restart the game and you lose your progress.
Same here. Getting tired of it.
Advert issues black screen not displaying Advert. Have to restart the game.
Yes, that ads is having issue. Check out comment by our mod @Pitty_Kitty in the thread below
I have missed out on additional plays because the ad will not bring me back to the board i was playing. Ive also lost bakers hat because of this. Rather annoying!
Hello @hotmomma30 welcome to Soda community!
Please also contact King Player Support directly from Soda app to report this so the ads team can investigate this issue.
How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "technical & connection issues"- "thanks for reaching out"- scroll down and click "contact us". In the form please select "advert issues or reporting" and then "I experienced a bug with an advert." Explain your problem, name the malfunctioning ads and send.
Hello @Rhondafeb and @Charlotte-4 welcome to Soda community!
Mine too ! 😖 frustrating! I don’t buy boosters so loosing them to this technological error makes me mad . Please King fix this !
Today when trying to get extra moves or boosters, this ad comes up that spreads far across the screen. You can’t exit out of it and have to close the app and reopen it, losing moves, boosters, and any streak you might be on.
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My game is doing the same thing. I’ve been playing for YEARS and I’m getting pretty irritated. Did updates, cleared cache, restarted iPad, nothing works. FIX THIS!!!!!!!!
Hello @game2Win and welcome to Soda community!
Please also contact King Player Support directly from Soda app to report this so the dedicated team can investigate this issue.
I am wondering why my game has reset twice in the last 2 weeks. I do play every morning. I was in the 300 plus days and it reset saying I hadn’t played the day before ( game did an update) and then I was on day 8 and it told me I hadn’t played the day before.
Not seeing 4-in-a-row in your game right now? Don’t worry, it's not a bug! 🛠️ The event has been paused for now to make space for new events and tasty surprises we’re testing out. 🍬✨ As always, events can come and go, and sometimes we like to shake things up to keep Soda feeling sweet and exciting! The Soda studio is…
there is a player in my podium contest with a really lewd lewd name. How do I report this to have it changed or removed?
Good morning, When i logged on today the screen was an ice/blue new "islands" game instead of being stuck on the first one (attached pic) Now it's not there anymore. Can you help? Thank you, Jilly •Playing on mobile •Android, through King, NOT FB •Game is updated •cleared cache & restarted
I have a new PC and installed the candy crush soda saga app on the new PC but it fails whenever I try to login to facebook from the game. I have verified my login credentials are correct but all it does is tell me the password is incorrect. Logging in with my King account does not restore my progress.
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
