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I am also dealing with the problem with the McDonald’s ad. Had it numerous times today and had to quit the game each time
Thank you
Hello!
You're welcome. At the moment we only know Game Studio is working on it.
As soon as we're informed it has been fixed, we'll be sure to update this thread.
I'm sorry for the inconvenience
Agree. This ad is frustrating!
It had been reported to the studio (I think it was on Monday). As a big company, they are working fast as they can. You know how fast big companies can be, right? 😉🤪
This has been going on way too long. Loose progress! Fix it!!
Thanks for at least responding. It is SO frustrating. I’m about to give up on Candy Crush. Can’t they just remove the ad from the rotation?
I hope the developers/debuggers understand that once that defective ad catches your device, rebooting the device is the only way to get out
Hello @janetbebop and welcome to Soda community 😀
Thanks for reaching out
Soda Studio is aware if this issue and working on it to fix it as soon as possible
Hello @Denre and welcome to Soda community 😀
Please fix the McDonald’s ad. It’s cost me dearly. Lives and levels and extra help!!!! Ready to quit this game. So frustrating!!!!
Did anyone fi
d a solution to the McDonalds as freezing?
I see others are having trouble exiting the McDonald's ad. Does anyone know how to fix this his?
You have to restart the game and you lose your progress.
Same here. Getting tired of it.
Advert issues black screen not displaying Advert. Have to restart the game.
Yes, that ads is having issue. Check out comment by our mod @Pitty_Kitty in the thread below
I have missed out on additional plays because the ad will not bring me back to the board i was playing. Ive also lost bakers hat because of this. Rather annoying!
Hello @hotmomma30 welcome to Soda community!
Please also contact King Player Support directly from Soda app to report this so the ads team can investigate this issue.
How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "technical & connection issues"- "thanks for reaching out"- scroll down and click "contact us". In the form please select "advert issues or reporting" and then "I experienced a bug with an advert." Explain your problem, name the malfunctioning ads and send.
Hello @Rhondafeb and @Charlotte-4 welcome to Soda community!
Mine too ! 😖 frustrating! I don’t buy boosters so loosing them to this technological error makes me mad . Please King fix this !
Today when trying to get extra moves or boosters, this ad comes up that spreads far across the screen. You can’t exit out of it and have to close the app and reopen it, losing moves, boosters, and any streak you might be on.
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Game Studio is working on it, this is the latest update available.
As soon as we know the issue has been fixed we'll let you know in this thread:
How do I close out video without closing out the game
You can’t…😐 The studio knows of the problem and trying to fix it. Soon, I hope 🤞🤞🤞
My game is still freezing during the McDonalds ad. I spend gold bars to save my progress for wonder balls but the McDonalds ad won’t let me go further. I feel like I have wasted so many gold bars on this and I’m extremely frustrated. Help!
Hello @SrClark5 and welcome to Soda community!
We've been informed Game Studio is working on it. this is the latest update available.
Keeps screwing me out of games. Fix it already.
Hello @mratt and welcome to Soda community!
O e if the ads that McD is running messes up the game. You can’t see a way to x out of it and you end up losing your bonuses because you have to completely leave the game…. Very frustrating
McD slogan is “I’m Lovin’ it” 😂😂😂 not so much is it 🙄
the studio knows about the issue and hopefully it will be fixed soon. I know it’s never soon enough.
Unable to click X after watching the McDonald add to get the reward after watching( have lost the cooking hat or a round due to ad not loading for free reward). Is anyone else having this problem? Its just frustrating u can’t watch ad( isn’t centered or something)
This is what it does. Then I have to end my game and swipe out of game and log back in.
kamy
Yeah, it’s an ongoing problem and still not fix yet. You can follow the progress about McD ads by checking the the thread below
Hello @kamy32 and welcome to Soda community!
Hello @leerob7 and welcome to Soda community!
I reported that ad 2 weeks ago almost & nothing has changed it freezes & you lose your place .. & boosters
This has been happening to me for the past week or so. I’ve lost bonuses as well. Can’t click the x when ad is finished.
Thank you, @Pitty_Kitty
I just had the English version of the ad play successfully. It was correctly oriented to the device, and filled the screen properly. It completes with an "X" icon on screen to exit. The company that placed the ad is Benedict LLC. I hope this helps and that the Spanish version is placed by the same company.
hello….Im wanting to Bake in the bakery,however it always says “Bakery opening soon”……This has been non stop for the past few weeks now…
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
my game will not load. It gets to a certain point and just stops. Please help.
why does my screen keep freezing up? It is annoying and I am ready to delete playing
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