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Why have I been put back to day 1. When I play every day for upto 10 hours per day. Am not a happy

malcolmv

I have been put back to day 1, I have not changed my device. I play game every day for up to 13 hours could you please rectify. Am not a happy player at moment

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Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2972253#Comment_2972253

Thanks for the infos.

Then I understand this resetting issue happened only once and it's not happening for you every day?

I can pass on the details to report this issue but please note that daily bonus streak is not saved on King servers and cannot be restored if it's broken by a glitch, I'm sorry.

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malcolmv

Thanks very much

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2972253#Comment_2972253

Thanks for the infos.

Then I understand this resetting issue happened only once and it's not happening for you every day?

I can pass on the details to report this issue but please note that daily bonus streak is not saved on King servers and cannot be restored if it's broken by a glitch, I'm sorry.

malcolmv

Player ID 5161013877

SAMSUNG A52

Updated to latest version today,that's when it put me back to day 1.

Thanks

malcolmv

Player ID 5161013877

My phone is a Samsung a52

I updated to latest version today

Thanks

Pitty_Kitty

Hello @malcolmv and welcome to Soda community 😀

I'm sorry to hear about this. I'll pass this on to better understand what might be going on.

Please provide additional infos:

What is your Player ID number. How to find your Player ID on Soda app click here.
What is the make and model of your device
What is the latest version of your Soda app

Thanks