Why did I lose my hard earned hammers?

Judy_Cardamone · December 2018

I had re-install Candy Crush Soda on my ipad because it was hanging, and stalling and freezing. After I deleted and re-installed, connected back to Facebook, everything came back as normal except: I had 19 hammers (earned via Bubble Gum Hill and one of each of the boosters I had left from a purchase. NOW I have no hammers or boosters.

_Elsa_ · December 2018

Hi @Judy_Cardamone,

Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.

Joseph45 · December 2018

Hello @Judy_Cardamone! As @Elsa explained above, it is worth noting that only your gold bars, current level, and scores, can be transferred across devices. Elsa said:

Hi @Judy_Cardamone,

Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.

Why did I lose my hard earned hammers?

Answers

Categories