Candy Crush Soda Saga

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Vidas

larissa_rj

O que está acontecendo com o jogo que não estou recebendo vidas dos meus amigos?

To Join the Conversation

Comments

larissa_rj

I play on Facebook website.

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2978008#Comment_2978008

Hello!

Thanks for the infos but please check the steps shared above otherwise it's not easy to understand what's going on.

On your computer do you play Soda on Microsoft app or Facebook website?

thanks

larissa_rj

Não, eu jogo em notebook.

Pitty_Kitty

Hello @larissa_rj and welcome to Soda community!

Sorry to hear about this. Please check troubleshooting steps and let me know if the issue persists afterwards:

Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

Comments

larissa_rj

I play on Facebook website.

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2978008#Comment_2978008

Hello!

Thanks for the infos but please check the steps shared above otherwise it's not easy to understand what's going on.

On your computer do you play Soda on Microsoft app or Facebook website?

thanks

larissa_rj

Não, eu jogo em notebook.

Pitty_Kitty

Hello @larissa_rj and welcome to Soda community!

Sorry to hear about this. Please check troubleshooting steps and let me know if the issue persists afterwards:

Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer