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candy crush soda

wazza4049

why am i not able to access lives that have been sent to me from friends

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Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2981943#Comment_2981943

Hello @wazza4049

Ok, thanks. Could you check the steps above and reply to my question?

Thanks

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Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2981943#Comment_2981943

Hello @wazza4049

Ok, thanks. Could you check the steps above and reply to my question?

Thanks

wazza4049

thankyou for your reply, i have microsoft , on computer

Pitty_Kitty

Hello @wazza4049 and welcome to Soda community!

I'm sorry to hear that. Does this issue persist after checking troubleshooting steps?

Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

Let me know, thanks 🙂

belinda987

My cake game says coming soon. For about 3 monthes.