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ayuda/help

lollipop1305

buenas gane el premio n1 de la competencia de agarrar caramelos color cian pero no me deja aceptar el premio alguno sabe por qué?

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helen200882

https://community.king.com/en/candy-crush-soda-saga/discussion/438454/ayuda-help

It has never happened to me

Pitty_Kitty

If you're still unable to claim your prize, reach out to King Player Support to ask for a compensation:

How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings (gear icon)- click "?" Icon- select any topic and subtopic- scroll down the page and click "contact us". Select topic "events or features issues", select subtopic "I didn't receive my reward". Fill in the form and send.

Hope this helps 🙂

Pitty_Kitty

Hello @lollipop1305 and welcome to Soda community

Check out troubleshooting steps as they might help in your case:

Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer