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I won the cyan candy tournament handedly but did not get my prize. This is the second time that I have won one of these tournaments and this issue occurred. Why am I not getting my prizes?
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These tips might help you:
Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.
If you don't see this kind of error message, please go ahead and:
*it depends on on the type of the device. Read all details here.
If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile, visit Settings - Safari - Clear History and Website Data
If you own a Kindle fire, check this out
it's not possible to do in Microsoft app on computer
Hello @ncoll19 and welcome to Soda community!
I'm sorry to hear that. Please contact King Player Support to ask for a refund as this forum is not able to deal with compensations
How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings (gear icon)- click "?" Icon- select any topic and subtopic- scroll down the page and click "contact us". Select topic "events or features issues", select subtopic "I didn't receive my reward". Fill in the form and send.
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🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
New Sodalicious levels arrive every Friday! 🎉 Make sure to check your game for updates so you don’t miss out! 💜✨ 📱💻 Where are we now? 🔹 New levels unlock weekly on iOS, Android & Windows. 🔹 Windows players may have access to more levels earlier. Latest iOS/Android: episodes 1225, 1226, and 1227; with the final level being…
Searching for a team? This is where you can find one. Just comment below with your level and a bit about you and wait for people to send you team offers! Searching for a member for your team? Here's where you find one too! Check the applicants or post a story of your team and the expectations you have. Once you found an…
No account yet? Sign up in 2 seconds! 🥇 Hello Sodalicious Community! It's time to show everybody who's a Candy Crush Soda Champion! Here's the one and only Level 1000 Badge for you! Isn't it wonderful? It will look amazing on your profile! 😏 In order to get it, simply share a screenshot of your level showing that you've…
Hey everyone and happy new year! I know it's already halfway through January but time has really flown by. Since it's 2026, I thought, why not check in with everyone - where are you at in Soda right now, and what's your Soda goal for this year? 😁🥤 This can be a nice thing to look back to at the end of the year as well to…
Let's count in Soda guys! Rules Let's count! You can post as many countdowns as you can. Count the numbers and see how far we go! 🥤 Please do not post several times in a row and let others join in. Let's Go!
Edit, February 4th 2025: Hello again, we have an update from the studio. The issue previously reported regarding Bake-A-Cake seems to have had several different parts which made it difficult to fix in a timely manner. Right now, this problem has been fixed for some, and it will require more time from the studio to…
Can you please bring back the chats, so teams can communicate with each other?
