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I won the cyan candy tournament handedly but did not get my prize. This is the second time that I have won one of these tournaments and this issue occurred. Why am I not getting my prizes?
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These tips might help you:
Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.
If you don't see this kind of error message, please go ahead and:
*it depends on on the type of the device. Read all details here.
If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile, visit Settings - Safari - Clear History and Website Data
If you own a Kindle fire, check this out
it's not possible to do in Microsoft app on computer
Hello @ncoll19 and welcome to Soda community!
I'm sorry to hear that. Please contact King Player Support to ask for a refund as this forum is not able to deal with compensations
How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings (gear icon)- click "?" Icon- select any topic and subtopic- scroll down the page and click "contact us". Select topic "events or features issues", select subtopic "I didn't receive my reward". Fill in the form and send.
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🐻✨ Guess who’s back in Candy Crush Soda Saga? The Grow-A-Bear event has returned, and it’s been a long time! To celebrate this cozy winter moment, we’re bringing something special to the Community too 💫 For a limited time, you can earn an exclusive Community badge featuring this adorable winter elf bear 🎩❄️ 🎉 How to join…
Hi Soda Crushers – are you ready for some holiday fun? This is one of eight games that are part of a community wide contest event. You have a chance to be one of 3 lucky winners of 50 Gold Bars and a special booster in each contest. Once you have entered at least one of the eight contests, go to the Community Hub HERE and…
Hello Soda Sparklers! 😊 This is Hot Tracks Part for Soda Sparklers 🔥, feedback thread for New Released Levels of this week ! [Level 18,251 ~ 18,295] 🔎 What Do You Love To Share For These New Released Levels? Tips & Tricks for these levels? Any feedback, improvements, suggestions, or any issues found in these levels? Any…
Hey Soda Squad! The Soda Cup has been bubbling with excitement this season! Things moved fast, so we’re bringing the whole tournament together in one sweet celebration thread. 💜 No matter when you join, Quarter Finals, Semi Finals, or right at the end, we’d love to see how your journey went! So here it is: A unified Soda…
December is here, and we’re closing out the year with a month full of festive fun, frosty competitions, and a few exciting improvements you’ve been asking for. Whether you’re settling in with a warm drink or smashing levels on the go, here’s everything happening in Soda this month. ❄️🥰 🏆 Soda Cup, Ice Hockey Edition Our…
Let's count in Soda guys! Rules Let's count! You can post as many countdowns as you can! Since this is user-made, I allow you to chat here 😉 Just count the numbers and see how far we go! 🥤 Please do not post several times in a row and let others join in. Let's Go!
So you've passed level 5000 ? That definitively gives you bragging rights!! 😏 Comment below with a screenshot of your game map and you'll receive our exclusive Level 5000 badge Wear it with pride - you deserve it!! 😎 And.. since you are here... Do you want to celebrate with the Studio such an amazing milestone? 👉Check it…
Hello Sodalicious people! You have been waiting for it, and here you have it: Soda Level 8000 badge! Are you part of the Soda Level 8000 Club? 😎 Simply take a screenshot of your level showing that you've passed level 8000 and post it below- as easy as that! What are you waiting for? Get your badge now!! No account…
