Join the Soda Showdown! 🧟♂️🧙♀️ 💭
Earn rewards in the contest by joining the Witches or Zombies team!
What's happening in Soda in November? 👻🎃
🦇 Soda Halloween Season is here!
🦇 Soda Halloween Season is here!
ayuda/help
lollipop1305
Posts: 1 Newbie
in Discussions
Comments
-
Hello @lollipop1305 and welcome to Soda community
Check out troubleshooting steps as they might help in your case:
- Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.
If you don't see this kind of error message, please go ahead and:
- check for Soda and device updates
- check that your device has at least 2 GB of free storage
- provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
- you might need to repeat the steps above 3-4 times
*it depends on on the type of the device. Read all details here.
If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile, visit Settings - Safari - Clear History and Website Data
If you own a Kindle fire, check this out
it's not possible to do in Microsoft app on computer
-
If you're still unable to claim your prize, reach out to King Player Support to ask for a compensation:
How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings (gear icon)- click "?" Icon- select any topic and subtopic- scroll down the page and click "contact us". Select topic "events or features issues", select subtopic "I didn't receive my reward". Fill in the form and send.
Hope this helps 🙂
