Candy Crush Soda Saga

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More games added to my ipad but not my android

It says if your progress is different on 2 devices, log out . When I go to log out it says I will lose my progress. On my Ipad more games were added but they were not added on my android for Candy Crush Soda.

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Pitty_Kitty

Please check troubleshooting steps and let me know if the issue persists afterwards:

Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app?

If you don't see this kind of error message, please go ahead and:

you play on Soda app: check for app updates
[you play on browser: check for browser updates here. Try different browser]
check for device software updates
check whether your device has at least 2 GB of free storage
provided you have a King account to save your progress: try to log out- close game - clear cache* - turn off device, wait a couple of minutes and turn it back on - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

----

*It depends on device type:
If you own Android mobile: open device Settings - Apps - Candy Crush Soda
Saga - Storage - Clear Cache. Be careful not to click "clear data" which
deletes your boosters

Pitty_Kitty

Hello @slmtjensen and welcome to Soda community

Yes, troubleshooting steps are advised.

If you don't use a game account there's a possibility to lose progress

If you a game account (+ have a stable internet connection), your progress is saved on King servers so you can log out, log in without problem. For the same reason you can download the app on a new device, log in and still find the same progress 🙂

Accepted answers

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Pitty_Kitty

Hello @slmtjensen and welcome to Soda community

Yes, troubleshooting steps are advised.

If you don't use a game account there's a possibility to lose progress

Pitty_Kitty

Please check troubleshooting steps and let me know if the issue persists afterwards:

Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app?

If you don't see this kind of error message, please go ahead and:

you play on Soda app: check for app updates
[you play on browser: check for browser updates here. Try different browser]
check for device software updates
check whether your device has at least 2 GB of free storage
provided you have a King account to save your progress: try to log out- close game - clear cache* - turn off device, wait a couple of minutes and turn it back on - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

----

*It depends on device type:
If you own Android mobile: open device Settings - Apps - Candy Crush Soda
Saga - Storage - Clear Cache. Be careful not to click "clear data" which
deletes your boosters

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