Why can't I sign into the game

Question

I cannot login with the new version. The played before button doesn't work

Pascale_DptAj · Answer

Hello I have exactly the same issue on soda crush and I did try everything you Said but nothing works thé played before Button doesnt works 😔

I tried on candy crush normal and everything works properly

Thank you for your help!

Pitty_Kitty · Answer

Hello @MeloBadi and welcome to Soda community!

Please check troubleshooting steps and let me know if the issue persists afterwards:

* you play on Soda app: check for app updates 
* check for device software updates
* check whether your device has at least 2 GB of free storage
* provided

you have a King account to save your progress: try to log out- close

game - clear cache* - turn off device, wait a couple of minutes and turn

it back on - open game - log in and pass any level to make sure you

reconnected to the server
* you might need to repeat the steps above 3-4 times

----

* *It depends on device type:
* If you own Android mobile: open device Settings - Apps - Candy Crush Soda

Saga - Storage - Clear Cache. Be careful not to click "clear data" which

deletes your boosters
* If you own Apple mobile: open Settings - Safari - Clear History and Website Data
* If you own W10-W11 PC and play on Microsoft Soda App: open Settings - Apps

- Installed Apps - find Soda app - click the ellipsis (...) - select

App Recovery - confirmation window will pop up - click Clear Cache
* If you own a Kindle fire: click here
* Read infos on browsers and more here.