Candy Crush Soda Saga

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Why can't I sign into the game

I cannot login with the new version. The played before button doesn't work

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Accepted answers

All comments

Hello I have exactly the same issue on soda crush and I did try everything you Said but nothing works thé played before Button doesnt works 😔

I tried on candy crush normal and everything works properly

Thank you for your help!

Hello @MeloBadi and welcome to Soda community!

Please check troubleshooting steps and let me know if the issue persists afterwards:

you play on Soda app: check for app updates
check for device software updates
check whether your device has at least 2 GB of free storage
provided
you have a King account to save your progress: try to log out- close
game - clear cache* - turn off device, wait a couple of minutes and turn
it back on - open game - log in and pass any level to make sure you
reconnected to the server
you might need to repeat the steps above 3-4 times

----

*It depends on device type:
If you own Android mobile: open device Settings - Apps - Candy Crush Soda
Saga - Storage - Clear Cache. Be careful not to click "clear data" which
deletes your boosters
If you own Apple mobile: open Settings - Safari - Clear History and Website Data
If you own W10-W11 PC and play on Microsoft Soda App: open Settings - Apps
- Installed Apps - find Soda app - click the ellipsis (...) - select
App Recovery - confirmation window will pop up - click Clear Cache
If you own a Kindle fire: click here
Read infos on browsers and more here.

Accepted answers

All comments

Hello @MeloBadi and welcome to Soda community!

Please check troubleshooting steps and let me know if the issue persists afterwards:

you play on Soda app: check for app updates
check for device software updates
check whether your device has at least 2 GB of free storage
provided
you have a King account to save your progress: try to log out- close
game - clear cache* - turn off device, wait a couple of minutes and turn
it back on - open game - log in and pass any level to make sure you
reconnected to the server
you might need to repeat the steps above 3-4 times

----

*It depends on device type:
If you own Android mobile: open device Settings - Apps - Candy Crush Soda
Saga - Storage - Clear Cache. Be careful not to click "clear data" which
deletes your boosters
If you own Apple mobile: open Settings - Safari - Clear History and Website Data
If you own W10-W11 PC and play on Microsoft Soda App: open Settings - Apps
- Installed Apps - find Soda app - click the ellipsis (...) - select
App Recovery - confirmation window will pop up - click Clear Cache
If you own a Kindle fire: click here
Read infos on browsers and more here.

Hello I have exactly the same issue on soda crush and I did try everything you Said but nothing works thé played before Button doesnt works 😔

I tried on candy crush normal and everything works properly

Thank you for your help!

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