Candy Crush Soda Saga

Welcome to the Candy Crush Soda Saga community!

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Get help for your Soda game here!
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Why cant i purchase the offers?

I am having balance in my sim card, but it shows an unavailable message after i try to purchase an offer

Hello @mk049824 and welcome to Soda community!

Sorry to hear about this. Please check troubleshooting steps and let me know if the issue persists afterwards:

Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

you play on Soda app: check for app updates
[you play on browser: check for browser updates here. Try different browser]
check for device software updates
check whether your device has at least 2 GB of free storage
provided you have a King account to save your progress: try to log out- close game - clear cache* - turn off device, wait a couple of minutes and turn it back on - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

----

*It depends on device type:
If you own Android mobile: open device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile: open Settings - Safari - Clear History and Website Data
If you own W10-W11 PC and play on Microsoft Soda App: open Settings - Apps - Installed Apps - find Soda app - click the ellipsis (...) - select App Recovery - confirmation window will pop up - click Clear Cache
If you own a Kindle fire: click here
Read infos on browsers and more here.

New here? Sign in or create an account to join the fun.

Hello @mk049824 and welcome to Soda community!

Sorry to hear about this. Please check troubleshooting steps and let me know if the issue persists afterwards:

Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

you play on Soda app: check for app updates
[you play on browser: check for browser updates here. Try different browser]
check for device software updates
check whether your device has at least 2 GB of free storage
provided you have a King account to save your progress: try to log out- close game - clear cache* - turn off device, wait a couple of minutes and turn it back on - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

----

*It depends on device type:
If you own Android mobile: open device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile: open Settings - Safari - Clear History and Website Data
If you own W10-W11 PC and play on Microsoft Soda App: open Settings - Apps - Installed Apps - find Soda app - click the ellipsis (...) - select App Recovery - confirmation window will pop up - click Clear Cache
If you own a Kindle fire: click here
Read infos on browsers and more here.

New here? Sign in or create an account to join the fun.