Candy Crush Soda Saga

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No lives from friends

I have sodaplayer friends but I’ve been asking for lives for a week but I’m not getting any.

Hello @kateaugust25 and welcome to Soda community!

How many players does your list have? Is it possible they're offline at the moment?

In the meantime, please check troubleshooting steps to ensure your game runs smoothly

Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

you play on Soda app: check for app updates
[you play on browser: check for browser updates here. Try different browser]
check for device software updates
check whether your device has at least 2 GB of free storage
provided you have a King account to save your progress: try to log out- close game - clear cache* - turn off device, wait a couple of minutes and turn it back on - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

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*It depends on device type:
If you own Android mobile: open device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile: open Settings - Safari - Clear History and Website Data
If you own W10-W11 PC and play on Microsoft Soda App: open Settings - Apps - Installed Apps - find Soda app - click the ellipsis (...) - select App Recovery - confirmation window will pop up - click Clear Cache
If you own a Kindle fire: click here
Read infos on browsers and more here.

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