Candy Crush Soda Saga

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Candy Crush Soda Saga

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Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
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Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Game availability/ buy lives

Robbii1955

The availability to buy lives has been down now for around a day. Something wrong at your end it says. This seems to be occurring very regularly. As a player who spends a reasonable amount with yourselves I find this very frustrating. If you can't buy lives surely you should be able to keep playing rather than having to wait the customary 30 mins to resume. I am now seriously thinking of quitting Candy crush soda & spending my hard earned cash elsewhere with a more reliable company who looks after their customers. I await your reply.

Accepted answers

All comments

Pitty_Kitty

Hello @Robbii1955 and welcome to Soda community!

Do you mean the game displays a connection error preventing the purchase?

Please check troubleshooting steps and let me know if the issue persists afterwards:

Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from
your app too.

If you don't see this kind of error message, please go ahead and:

you play on Soda app: check for app updates
[you play on browser: check for browser updates here. Try different browser]
check for device software updates
check whether your device has at least 2 GB of free storage
provided you have a King account to save your progress: try to log out- close
game - clear cache* - turn off device, wait a couple of minutes and turn
it back on - open game - log in and pass any level to make sure you
reconnected to the server
you might need to repeat the steps above 3-4 times

----

*It depends on device type:
If you own Android mobile: open device Settings - Apps - Candy Crush Soda
Saga - Storage - Clear Cache. Be careful not to click "clear data" which
deletes your boosters
If you own Apple mobile: open Settings - Safari - Clear History and Website Data
If you own W10-W11 PC and play on Microsoft Soda App: open Settings - Apps
- Installed Apps - find Soda app - click the ellipsis (...) - select
App Recovery - confirmation window will pop up - click Clear Cache
If you own a Kindle fire: click here
Read infos on browsers and more here.

Welcome! 👋

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