Candy Crush Soda Saga

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Candy Crush Soda Saga

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Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
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Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Game not syncing

Tambu

PLease help my games won't sync with facebook

Accepted answers

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Pitty_Kitty

Additionally please check troubleshooting steps to help your game reconnect

Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

you play on Soda app: check for app updates
[you play on browser: check for browser updates here. Try different browser]
check for device software updates
check whether your device has at least 2 GB of free storage
Provided you have a King account to save your progress: try to log out - close game - clear cache* - turn off device, wait a couple of minutes and turn it back on - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

----

*It depends on device type:
If you own Android mobile: open device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile: open Settings - Safari - Clear History and Website Data
If you own W10-W11 PC and play on Microsoft Soda App: open Settings - Apps - Installed Apps - find Soda app - click the ellipsis (...) - select App Recovery - confirmation window will pop up - click Clear Cache
If you own a Kindle fire: click here
Read infos on browsers and more here.

Let me know if your still have trouble connecting with FB afterwards

thanks

Pitty_Kitty

Hello @Tambu and welcome to Soda community!

Let's see what may be going on🙂

Which device do you use to play Soda?

Also, do you play it via app or browser?

Please check out these guide to make sure your FB settings are up to date

https://community.king.com/en/candy-crush-soda-saga/kb/articles/2837-i-can-t-play-on-log-into-facebook-social-gaming-update

https://community.king.com/en/home/kb/articles/312-where-did-my-progress-and-friends-list-go

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Pitty_Kitty

Hello @Tambu and welcome to Soda community!

Let's see what may be going on🙂

Which device do you use to play Soda?

Also, do you play it via app or browser?

Please check out these guide to make sure your FB settings are up to date

https://community.king.com/en/candy-crush-soda-saga/kb/articles/2837-i-can-t-play-on-log-into-facebook-social-gaming-update

https://community.king.com/en/home/kb/articles/312-where-did-my-progress-and-friends-list-go

Pitty_Kitty

Additionally please check troubleshooting steps to help your game reconnect

Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

you play on Soda app: check for app updates
[you play on browser: check for browser updates here. Try different browser]
check for device software updates
check whether your device has at least 2 GB of free storage
Provided you have a King account to save your progress: try to log out - close game - clear cache* - turn off device, wait a couple of minutes and turn it back on - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

----

*It depends on device type:
If you own Android mobile: open device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile: open Settings - Safari - Clear History and Website Data
If you own W10-W11 PC and play on Microsoft Soda App: open Settings - Apps - Installed Apps - find Soda app - click the ellipsis (...) - select App Recovery - confirmation window will pop up - click Clear Cache
If you own a Kindle fire: click here
Read infos on browsers and more here.

Let me know if your still have trouble connecting with FB afterwards

thanks

Boa tarde, não tenho mais as jogadas extras, aquelas que ganhamos quando vemos as propagandas.
Boa tarde, não tenho mais as jogadas extras, aquelas que ganhamos quando vemos as propagandas. Obrigada.
Game froze list 15 points twice
There was an error rendering this rich post.
Soda Race reward earned not delivered
this happens regularly
create own a fanmade
select you app for draw ibispain or scketchbook 1/2 or paint 3d only on pc (get from apkpure 2025 last version) 1: create a characters own your fanmades on your phone/tablet/PC . 2: make a name and your fanmad's page on king community on any game select your mission's game and start making a page and make a question/poll…
Como recupero mi nivel?
Me quedé en el nivel 289

Welcome! 👋

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Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!