Conned out of my purchase!

quamby · April 30

Ive just purchased a package for £8.99 GBP (Why the £1 increase? Not exactly cost of living issue!!). Anyhoo, all i got for my purchase was 75 gold bars - my 2 hour heart, 2 hour free rewards of bonus NOT THERE!! Can someone please advise!!!

Yosca · May 1

Hello @quamby

I am sorry about this. Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device or Windows app, you can contact directly from the device. That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Tap on the blue gear

- Tap on the ? mark

- Tap on “My Purchases“

- Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap on "Contact Us"

If you don’t play on mobile or Windows app, please contact Player Support Team 👉 here Describe briefly your complaint, and don’t forget to mention your Game ID, Check 👉 HERE how to find your Player ID

Good luck! 🍀

Conned out of my purchase!

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