Can’t get rewards etc

SherriReidFoley · May 9

I’m having issues where it says I am not connected with the internet and I am! Done everything it suggests and it won’t let me still. I’m not having any issues with any of my other games I play.

Yosca · May 9

Welcome to Soda Community @SherriReidFoley

Sorry to hear this! What rewards can't you claim? Are you having trouble claiming rewards from a feature/event? What did you do to try to solve it? Please elaborate a little more so I can help you.

Let’s try troubleshooting: provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 10 seconds - restart your device - check for game and device updates - log back into the game, you may repeat this a few times. Also make sure you have at least 2GB free memory storage to run the game smoothly (and try to connect to a WiFi connection instead of using cellular data).

*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

Can’t get rewards etc

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