Why ain't played before working?

Whalerdevil_78 · May 9

Updated game on my phone, now cannot get back into my game cause the played before button ain't getting me to retrieve my old account before update. Only play games on phone, don't have broadband.

Yosca · May 9

Welcome to Soda Community @Whalerdevil_78

Please try to restart ➡️ Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again. Sometimes you may need to repeat this a few times

Check your device memory ➡️ Do you have sufficient memory on your device? King recommends at least 2GB free memory storage. If you have less than this, be sure to free up some memory to enable the game to run as smoothly as possible

If you use an Android device, please try to update Android System Webview via Google Play Store.

Whalerdevil_78 · May 9

Shut phone down and complete turned phone to off for 1 minute, put phone back on and tried to play Candy Crush Soda Saga by clicking played before, but still not working. I have plenty of memory on my phone

Yosca · May 9

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3055359#Comment_3055359

Do you play on Android phone? Did you check if you can update Android System Webview via Google Play Store?

What kind of device do you play the game on? Make and model please.
For Android Settings- About Phone - (for example Model number SM-F695) - For iPhone Settings -General -About - (for example Model number MRY42QL/A)

What is your Player ID? Check 👉 HERE how to find your Player ID.

Whalerdevil_78 · May 10

My Android system is updated, my phone is Heuwaii P smart phone

Yosca · May 10

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3055478#Comment_3055478

Did you check if you can update Android System Webview via Google Play Store?

What kind of device do you play the game on? Make and model please.
For Android Settings- About Phone - (for example Model number SM-F695) - For iPhone Settings -General -About - (for example Model number MRY42QL/A)

What is your Player ID? Check 👉 HERE how to find your Player ID.

Elleni39 · May 10

Hello yosca, I was telling u the same problem... when I logged out n try to log back in the game kept crashing,I had to reinstall it..i tried every single thing n every thing is up to date.. nothing is working..

My game id is: 5315352200

Why ain't played before working?

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