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Hello @Gigi65 welcome to Soda Community
Sorry to hear about your rewards not being sent to you properly, while I can't help you here in the forum, I advice you to send a support ticket so that hopefully you can get some more help with this issue. You can go to the "Contact Us" page for more info.
Regarding the issue itself, the game studio is aware of this and have been working on a fix that should be out very shortly so it hopefully doesn't happen again. To ensure the best experience in the game, please make sure to check that you're on the latest version of the game and on your device!
I don't think you get a badge for that I've never got one
