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What is the problem? I used to get either 5 moves or watch adds and get 5 addimoves and other gifts and now nothing since a week or 2?
thank you
brigitte
If you have saved your game you can log out and log back in. We have a standard troubleshooting where nothing is lost, but generally you don’t get ads from it. It’s a matter of time and as said groups rotate, the Studio decides. (fyi I’ve been playing since 2014 and have never had ads in any of my King games 🤷)
hi everyone.
After saving my game, I clicked “log out” and it said if I do I would start at level 1 when I log back in ??
Really, not getting additional moves sucks and I’m not liking the game so much.
Also is it a coincidence that this happened just after I bought some kit (only did once and now no more free additional moves!?).
thank you all for the information , much appreciated.
Our standard troubleshooting which can fix ‘errors’:
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.
Updates: Make sure you have the latest game and device updates
Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.
Connection: Try to connect to a WiFi connection instead of using cellular data
Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
————— in iOS: go to settings - tap on Safari - tap on Clear history and website data
what if I log out and log back in? Do I loose anything?
Hi @brigitteh
Uninstalling and reinstalling the app will not change which group you fall under, sorry. Additionally, when you delete the app you will lose all boosters and lives as they are stored in your device memory.
As for ads feature, unfortunately it's not permanent in players' games as it may become available to some players for a period of time and unavailable to others. It rotates among players' groups. Players are advised to make sure the game is always up to date as ads feature might become available again soon as I hope it'll be in your case.
should I delete the app and install it again? Would I loose where I’m at?
it has been like this for weeks and this never happened before. I don’t even get additional 5 moves?
The ads rotate between groups of players so everyone gets a chance
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Played for 15 years. This time I started a new game and am on Level 101. I have yet to find "RocketRush" to play, as well as well as any contest??? I almost quit playing because the game wouldn't load or start with my email addy or name. Also who is "BlueElenorie"?? I had trouble getting in here due to that name coming up?…
So on my pc it has my email and it shows normal until i go to edit it there's spaces where there shouldn't be so now I can't log in on my phone with my actual email and idk what to do.
how do i update my candy crush soda saga
I am wondering why my game has reset twice in the last 2 weeks. I do play every morning. I was in the 300 plus days and it reset saying I hadn’t played the day before ( game did an update) and then I was on day 8 and it told me I hadn’t played the day before.
I tried to purchase a 9.99 purchase several days ago. It was denied, then yesterday it went through and shows on my Bank account and in my Google account but the Items purchased did not show up in the game. I either need a refund or purchased items put on my game.
Not seeing 4-in-a-row in your game right now? Don’t worry, it's not a bug! 🛠️ The event has been paused for now to make space for new events and tasty surprises we’re testing out. 🍬✨ As always, events can come and go, and sometimes we like to shake things up to keep Soda feeling sweet and exciting! The Soda studio is…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
