crashes game

Question

Every time I'm about to win, it crashes! I feel like I've been ripped off! This has happened so many times! I've lost so much. It feels like I'm wasting money. And it's true that I paid for it.

LoFiGummy · Answer

https://community.king.com/en/candy-crush-soda-saga/discussion/472242/crashes-game

Hi there and super sorry to hear about this issue, please try the following things first:

* Restart: Force close apps and restart your device.
* Updates: Check that you have the latest game and device updates.
* Memory: Keep at least 2GB of free storage for smooth gameplay.
* Connection: Use WiFi instead of cellular data.
* Clear Cache:* 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
* 🍏 iOS: Settings > Safari > Clear History and Website Data

If this doesn't help it would be helpful for us to know the following information:

* What device you play on (iOS, Android or Windows?)
* What version of the game you're playing on (you can find this in the settings of the app)
* Also if you can, you can also look to send us your Player ID so we can look more closely.