crashes game

Hi there and super sorry to hear about this issue, please try the following things first:

• Restart: Force close apps and restart your device.
• Updates: Check that you have the latest game and device updates.
• Memory: Keep at least 2GB of free storage for smooth gameplay.
• Connection: Use WiFi instead of cellular data.
• Clear Cache:
  • 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
  • 🍏 iOS: Settings > Safari > Clear History and Website Data

If this doesn't help it would be helpful for us to know the following information:

• What device you play on (iOS, Android or Windows?)
• What version of the game you're playing on (you can find this in the settings of the app)
• Also if you can, you can also look to send us your Player ID so we can look more closely.