Reset of the Daily Login Calendar

XarlyXarly Posts: 2,064 Community Manager
edited February 20 in Support
Hi everyone,

With yesterday's update (v.133) all progress on your Daily Login Calendar was reset to day 1. We apologise for the inconveniences that this might have caused.

The reason for this is because now, instead of storing the daily login calendar in your devices, it will be saved on our servers, reducing with this the possibility of losing any of your progress due to technical issues (as it was happening before).

We know that this means that you will lose something you actively worked on collecting every single day, but we had to do this in order to have a better system in the future for all of you and your daily login calendars.

You will still get rewards every day, you will just have to start again from day 1.

We understand that the situation is not ideal but I hope this gives you some insights regarding what happened with this update.

Thanks,
Xarly


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Comments

  • BeckiebugBeckiebug Posts: 2
    edited February 20
    It happened to me!

  • Jessie_MJessie_M Posts: 2
    My daily bonus keeps resetting back to day 1 and this is getting real frustrating. I log on the game daily twice a day and in the morning when I log back on it resets all the way back to day 1. Seems to be maybe since Blizzard has a drop in subscriptions with WoW they can now have more time to actually fix other game issues. Hey blizzard get your head out of your ass and fix your game issues.
  • Jessie_MJessie_M Posts: 2
    My daily bonus keeps resetting back to day 1 and this is getting real frustrating. I log on the game daily twice a day and in the morning when I log back on it resets all the way back to day 1. 
  • dmallyondmallyon Posts: 1
    I was at 94 days and today it reset back to 1.  I have not missed a day.  What gives?   I’ve been a loyal player for years.  This needs to be fixed.   I have even spent $ on this game, but if I don’t get my streak back, this is a habit I’ll gladly break.   
  • DreamDancerDreamDancer Posts: 93 ✭✭✭
    Just peachy, was into 3 digits, had a game update, and now I'm back to day 1.

    Thanks a lot King Care.
  • livefitlivefit Posts: 1
    The same thing happened to me-- I was on day 354! It's so irritating 
  • sheri525sheri525 Posts: 1
    Why has my daily bonus reset to day one. I was on day 100 and something and I got my bonus this morning but tonight I logged in to play and daily bonus went to day one.. please fix. 
  • trouble09trouble09 Posts: 1
    This just happened to me today AND I already played earlier today, but it reset me tonight. I was only on day 10, but still very annoying and discouraging.
  • allstar15momallstar15mom Posts: 4
    After today's update, my daily bonus reset to day 1! I was well over 400!
  • Foley1362Foley1362 Posts: 7,487 Superstar
    Hi @allstar15mom - so sorry to hear this. Just to confirm is your game linked to both a King acct and FB? If so have you tried logging in and out and restarting your device to see if this clears the issue?

    You can find out more about our Superstars here

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  • XarlyXarly Posts: 2,064 Community Manager
    Hi everyone,

    Just wanted to thank you all for your feedback and apologise in behalf of everyone here, we understand that this can be frustrating. You will find above my announcement regarding this.

    Cheers,
    Xarly


  • Nathan_AbdowNathan_Abdow Posts: 12
    I opened up the game yesterday and received my daily rewards, I was on day 625. I played multiple times during the day. I opened the game this morning and when I got my rewards, it said day 1! What gives ?
  • Nathan_AbdowNathan_Abdow Posts: 12
    I played the game multiple times yesterday and received my daily rewards. I was on day 625. I opened the game today and was back at day 1. We the happened? ?
  • swansonwifeyswansonwifey Posts: 3
    I was at day 268 and are frustrated. Some of you were really far. It's not easy to work your way up that far, and I know I only beat some of those harder levels because I had daily bonus help. It's gonna take forever to get back to a decent spot let alone where I was. Oops sorry isn't really helping me feel better right now. 
  • Kelly_BarnesKelly_Barnes Posts: 8
    I'm very sad about this... I'm on day 883... :(
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