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That happened to me also. I decided to support the game by purchasing something, which I didn't need, but wanted to show support. And now since then my ads are gone, and the 3 chances before you play to get bonus are gone. I'm over level 3380 and been stuck there for almost 2 weeks. You can not pass the upper levels without some bonuses and extra moves. Sad to say I can't play anymore nor do I enjoy it. People do not purchase anything at all on this Game! When you do they reward you by taking away all the freebies. Very sad to treat people who paid this game to be treated like this. Yes!!! If you did a purchase. Now you play without the benefits! Be warned