4-In-A-Row: Issues & Disappearing (Being Investigated)

LoFiGummy · November 21

Thank you for the responses @Evergoddess @maf34100 @nekocat @Kerrie @GrammyJane @sabrina10 @PaulaB1 ! I've forwarded this to the studio and this helps them with the investigation.

As @Yosca said as well @Stephen_Ward, while my responses here may seem generic it is because I'm responding to several people at a time, but I am actively talking with the studio regarding this. It seems like this issue in particular seems to be a bit more of struggle to find and fix.

While the event is down, it's not as good as the event itself, but I hope that everyone is logging in for their daily gift at least in the meantime while they work on fixing it!

LoFiGummy · November 21

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3201411#Comment_3201411

I wanted to ask for this piece of information! You mention that you were notified that a player had chosen a task - was that via a notification in the game such as a pop-up or did you see a ❗️ in the activity hub?

And did the event disappear for you completely in the Activity Hub?

nekocat · November 21

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3201987#Comment_3201987

Sorry for this late answer.

I received an app notification on my mobile. So it was outside the game.

When I logged in the app on Monday, the game icon was blurred, with "come back later" although the board I was playing on Sunday had not been completed.

The activity is now working fine.

Adav · November 21

I finished 2 tiles, another person picked another and it told me "to come back later"….. then when logging back in, it wasn't there anymore.

LoFiGummy · November 22

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3202175#Comment_3202175

Oh so you have it back in your game now again? 😮 Thanks for the added details!

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3202211#Comment_3202211

Hi there, sorry to hear that - can you provide to us your Player ID as well so we can report it?

Nissi69 · November 24

Hola aparte de lo del 4 en raya, a mi no me sale ya ninguna opción, recreativa de Kimi, el barco etc lo han anulado todo? Y también hace un tiempo me da la delicibola cada 21 niveles

LoFiGummy · November 25

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3203762#Comment_3203762

Hey there, have you checked that you don't need to update the game? It sounds like it either can be an update or cache problem, follow these steps:

Restart: Force close apps and restart your device.
Updates: Check that you have the latest game and device updates.
Connection: Use WiFi instead of cellular data.
Clear Cache:
- 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
- 🍏 iOS: Settings > Safari > Clear History and Website Data

Evergoddess · November 25

Any updates? Still no 4 in a row

Nissi69 · November 25

Hola ya probe todo eso y nada, continua sin actualizarse, espero que a la semana que viene al cargar los 45 niveles nuevos se solucione. Muchas gracias.

Nissi69 · November 25

Hola ya probe todo eso y nada, continua sin actualizarse, espero que a la semana que viene al cargar los 45 niveles nuevos se solucione. Muchas gracias.

4-In-A-Row: Issues & Disappearing (Being Investigated)

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