How can I get my awards back?

Question

My game just get stuck and I Lost The phase and an activity

LoFiGummy · Answer

https://community.king.com/en/candy-crush-soda-saga/discussion/477814/how-can-i-get-my-awards-back

Hi there, sorry to hear that! Try the following first:

* Restart: Force close apps and restart your device.
* Updates: Check that you have the latest game and device updates.
* Memory: Keep at least 2GB of free storage for smooth gameplay.
* Connection: Use WiFi instead of cellular data.
* Clear Cache:* 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
* 🍏 iOS: Settings > Safari > Clear History and Website Data

If that doesn't work, can you explain the problem a bit further, did the game crash for you? And what happened before the crash?