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Weekly contest not counting

mastrbuildr82
mastrbuildr82 Posts: 2

Level 1
edited December 2 in Support

hi there! As of this morning my weekly contest levels seem to be stuck at 21… I’ve beaten at least 10 today and it still says 21. The other crushers on my leaderboard are still advancing just fine.

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Answers

  • mastrbuildr82
    mastrbuildr82 Posts: 2

    Level 1

    alright it seems to have resolved itself. Thanks!

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  • Yosca
    Yosca Posts: 17,748

    Welcome to Soda Community @mastrbuildr82

    Please try the following steps:

    Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again. Log back in and replay a few levels.

    Updates: Make sure you have the latest game and device updates

    Connection: Try to connect to a WiFi connection instead of using cellular data

    Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

    ————— in iOS: go to settings - tap on Safari - tap on Clear history and website data

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