Reset of the Daily Login Calendar

@xarly thank you so much. That is awesome news. Can’t wait to play again. We can always count on you to be in our corner. 🙏

Xarly

Hi everyone,

Regarding @Carol_Martins ' point, I want to let you know that, after talking with the team, this change will be reverted with the upcoming fix. Our current aim is to have all your streaks back and also have it so that you will be able to receive the rewards per device, as it was before.

We want to get this all out for you as soon as possible, with the next update. But we need to make sure this is performing well and there are no major issues around it. Our aim is to have it fixed and live by next week but please note I am sharing this information for the sake of transparency and honesty and don't take it as final.

As soon as there is more information, I will let you all know. For now though, as a summary of the above: we are aiming at retrieving all your streaks (plus adding the new days you accumulated now on top) and also reverting the issue that would not allow you to collect a reward for each device.

Thanks for staying calm and for all your feedback and support along the way.

I'll get back to you all with any new updates.

Cheers,
Xarly

Thanks for the update @xarly. As I said earlier, not having the daily bonus on both my devices is a game breaker for me. I am a long time player who has spent a lot of money playing this game. I wait for new levels weekly and have enjoyed the use of the daily bonus to help complete these impossible levels along with things I have earned in BGH. I will be removing the game from all my devices and will find something new that will be enjoyable and not constantly frustrating as this game has been. Thank you for your support over the years

Xarly

Hi everyone,

Thank you for your feedback and reports, we take them very seriously.

We will have information around the fix during today or tomorrow. However, regarding the option of having a daily bonus on each device, I'm afraid that this will not be the case, given how the feature works now. Since the Daily Login Calendar is now user-specific and not device-specific, you need to be mindful of which device you will use in order to benefit from that booster in that device. This is needed in order to make sure the daily login calendar will not be lost, since now it will be saved in our servers, rather than locally in your device.

With new updates, I will come and inform you all, as usual.

Please stay respectful but do not hesitate to let us know your feedback.

Cheers,
Xarly

I have usually completed the new levels by this time but have not played since all this mess started. I was an avid player of the game and bubblegum hill but again have stopped playing. I won't play until they revert back to the old method of getting a daily bonus on each device I play on.I will also spend no more money on this game.

Eunice_Cook

Hi,

Since the update I have lost my daily bonus on my tablet. Please revert to device based daily bonus because I will be uninstalling this game which I have played for years and will be looking for another stress busting game which will not be a KING GAME !!!!!

Marina_Vagale

what's with the calendar again?

Crazy_cat_lady_1

Since this update, I'm no longer able to log into Facebook while playing on Windows 10. I had downloaded from Microsoft Store. I have uninstalled it and reinstalled but that didn't fix it. I logged out and back into the Kingdom and that didn't help. Any other suggestions or can someone look into this for me? I did contact support before and then got an email asking how they did. None of the suggestions helped. I hope I can get some results here, please

Seems that mine is not reinstated. Maybe tomorrow AM I will know if so, I will thank you then

Thank you so much for reinstating our streaks!

mjj1117

This is a bunch of (...)!! I love playing this game but after this and not getting the answers it pees me off. PLEASE FIX IT so we can get our daily bonus!!!!!!!

Lilbittydizzy

Question - Why not remove the changes made to where you store the data? Revert everything back to the way it was? Isn't there a "testing" phase you all do to check these things before releasing them live to people? Especially this many people who have played the game for years ?

As this stands now, it is a horrible customer experience and will likely lead to a large number of negative reviews for the game. I am hopeful the issue will be resolved and our streaks restored.

Xarly

Hi all,

I want to reiterate that your patience is key here. This was an issue that we did not expect and that we understand is creating a lot of frustration on you, our players. We have not forgotten, and we have not decided to move on. We are now investigating what caused this issue and then looking at the options. We need to find out, programming wise, what can and cannot be done before coming with a solution that will compensate the loss of your streaks, which we are well aware that it can be a very frustrating thing.

Please, stay respectful and give us some time while we narrow this down. As soon as we have updates, I will come and share them with you all.

Thanks for the patience and support.

Cheers,
Xarly

BeckyBubblegum

Some form of compensation would be nice, considering how impossible it is going to be to complete more than a couple of levels a day for a while (I'm nearing the 3000 mark and these levels are real killers!). I realize they thought this would be a positive change, but the levels are only getting harder as I go, and when I don't have those oh-so-critical boosters I can't really progress. Guess we will all have to wait and see.

Yes they should.

qutsigal

I feel everyone's pain. I was almost to 1000 days and now I get to start all over. They should compensate us for what they did.

gtws2469

Waited patiently for the last 3 days for getting my continuous logins to reset to 450+. There has been no attempt at compensation for being a valuable asset to this game, as I have played religiously for 3+ years, and this is the 3rd time I have lost my streak. I'm done. Behind the dark cloud, there is a silver lining- I can officially quit using Facebook- the only reason I created a facebook account was to play the Candy Crushes. Good riddance to Candy Crush, and Facebook- Jerks.

LizzyLemondrop

Lilbittydizzy said:

... With that being the case, you should have also made it so ALL users got the 30 minutes free lives with the reset from day 1 on to day 7...

I think this would be a good idea. Being up in the thousand+ levels, its very difficult now to only have five lives to play with. @Xarly , can we get this to happen please?

What a way to run a business. Screw your customers, appologize and then forget about it.

Comments

@xarly thank you so much. That is awesome news. Can’t wait to play again. We can always count on you to be in our corner. 🙏

what's with the calendar again?

Crazy_cat_lady_1

Seems that mine is not reinstated. Maybe tomorrow AM I will know if so, I will thank you then

Thank you so much for reinstating our streaks!

mjj1117

This is a bunch of (...)!! I love playing this game but after this and not getting the answers it pees me off. PLEASE FIX IT so we can get our daily bonus!!!!!!!

Lilbittydizzy

As this stands now, it is a horrible customer experience and will likely lead to a large number of negative reviews for the game. I am hopeful the issue will be resolved and our streaks restored.

Yes they should.

I feel everyone's pain. I was almost to 1000 days and now I get to start all over. They should compensate us for what they did.

gtws2469

LizzyLemondrop

Lilbittydizzy said:

... With that being the case, you should have also made it so ALL users got the 30 minutes free lives with the reset from day 1 on to day 7...

I think this would be a good idea. Being up in the thousand+ levels, its very difficult now to only have five lives to play with. @Xarly , can we get this to happen please?