Pie pieces

Hey there, @msgpro ! I hope you're doing well.

I'm sorry to hear that you're not receiving your rewards properly. In these kinds of situations, it's always best to open a support ticket with our support team, as they have the best tools to help you out.

You can do so by following the steps below:

If you play using a mobile device, even if connected to your Facebook or King account, please follow the steps below directly from your mobile device:

• Open the game from scratch
• Do not tap on the “Play” button but instead,  
• Tap on the settings icon (usually a gearwheel) in the bottom left corner of the screen
• Tap on the Help Center icon, usually a question mark icon or an info icon (?, i)
• Tap on the search bar “How can we help?” and type in “redirected”, then press enter
• Select the article “I got redirected, what to do now?”, Scroll down to the end of it and tap on "Contact us"
• Enter a valid email address and tell us again about your query in the text box.

Please also follow the above instructions if you play the game using a laptop via the Windows 10 app version (downloaded from the Microsoft Store).

If you only play on the Facebook website using a computer (PC or Mac), please follow the below steps instead:

• Open the game from your Facebook as you normally would 
• Below the big game screen, you will find a small text called “Find my ID”
• Please click on top of it and some numbers will appear (your game ID)
• Please copy and provide us with those numbers (e.g., my ID is 123456) and send us a new message from here: https://soporto.king.com/contact, also reporting your query in this message.  

If you cannot open your game for any reason, please also send your email from: https://soporto.king.com/contact.

Our support team will be available to assist you 24/7. Have a great day!