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"Can't Connect to Server" (Being Investigated)
Comments
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II have got the same Problem
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It seems like everyone has the same problem
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I have cleared the Cache. I have restarted the device (android tablet). Google Play does not show that there is an updated version. I have plenty of storage. Am using Wifi. NONE of your suggestions helped, I had already tried them all.
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Me ocurre lo mismo
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I don't think it is extremely widespread but it is serious. 13,000 levels and dozens of boosters gonzo. I even tried to Save Progress from Level 1 to see if I could create a new King account, but got "Cannot Connect". Shop is "No internet connection". Until I can login to my existing account, that's it. I want my boosters back. Worked hard for all those super lollipops and earned double-click on special candies.
I am suspicous if it is no longer working on Android 7. Does anyone else with the problem have that version of Android?
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I’m seeing this problem on multiple thread now…This is a real problem!!!
@LoFiGummy please check with the studio. Players can’t login to their game.
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@LaurieBlack @Twin02 @Victorquiero @simplyP
Just wanted to let you know that we're aware of this issue and we're currently investigating it, thanks for reporting it to us. If you're experiencing this issue, please let us know the following:
- What device you play on
- What OS version you're on (version of Android or iOS)
- What game version you're on (version number of Soda)
- Your Player ID
Thank you for your patience with us as we look into this!
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Thanks for the response. I'm playing on a Lenovo tablet using Android 6.0.1.
I don't know which version number of Soda I have (or how to find out).
My Player ID is 12036782660
Hope this can help solve the problem.
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Yes. I play on two different devices. Same account. The progress usually transfers but lately on my mobile device it says "no internet connection" although i have it. I have tried everything I can think of. Log out, turn off, restart, empty cache. It is Android 7. I even went so far as writing the King support. The answer I got had nothing to do with what I asked and was useless. Since so many people have this problem, it must be because of some update or similar within the game
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@u__ Android 7 may be the common denominator. At least that's 2 of us. Either they will attempt to resolve the technical issue preventing connection on Android 7 or they will say screw it (us)and just up the minimum Android to 8.
And speaking of "some update" causing it, I have my Android Play settings to NOT automatically update apps, but seems King does not honor that setting and they update whenever they want — at least partially like whatever this change was. It wasn't me updating my version of CCSS that's for sure.
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