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"Can't Connect to Server" (Being Investigated)

1246

Comments

  • Margarita777
    Margarita777 Posts: 1

    Level 1

    edited December 17

    Same for me

  • rks9
    rks9 Posts: 2

    Level 1

    edited December 17

    Da gleiche bei mir mit Android 7 auf dem Tablet. Seit Tagen Server nicht erreichbar, obwohl das Internet auf dem Tablet stabil läuft. Wird Android 7 noch unterstützt? Es wäre schön, wenn sich die Entwickler mal melden würden.

  • LoFiGummy
    LoFiGummy Posts: 2,391

    Hi everyone,

    If you're experiencing this issue - please let us know the following information so that we can report it to the studio as soon as possible:

    • When the problem started
    • Soda Game Version
    • Device you play on
    • Your Player ID

  • Twin02
    Twin02 Posts: 8

    Level 2

    I gave the device/ID info yesterday (on page 3).

    The version I am using is 1.283.5

    The problem started on 11 or 12 December.

  • helenconley
    helenconley Posts: 8

    Level 2

    Keep saying that I have no internet connection I have perfectly fine internet I can do everything else I know all my other mobile units. I lost all my game progress I went back to level one. This is so disheartening I played this game for over 10 years.

  • Dihcote
    Dihcote Posts: 4

    Level 1

    might as well be playing any match 3 game. no-one seems bothered

    to fix this problem

  • AlwaysComplaining
    AlwaysComplaining Posts: 6

    Level 2

    Problem Started: I think Dec 12. I remember waiting for Bake-a-cake day.

    Soda Game version: can't tell you because after the problem started I updated to the one in Google Play Store dated Dec 4. Version 1.283.5. The prior explicit update was probably 6-12 mos ago. Although you seem to update features periodically without an update as is evidenced by this fiasco.

    Device: Android Samsung Galaxy Tablet/Android 7.0

    PlayerID: Can't tell you because based upon suggestion to logout/login, I cannot login again. I may have even uninstalled/installed (per suggestion) which means I lost all local boosters and I had plenty. I am crushed (no pun intended).

    I did install/login last week on Windows just to see if my gold bars were intact. They were. My level was about 2000 less than it should have been. (11000ish when I know I was at 13000+. The most recent game to play was not the one I had left off on on tablet. Just logged in to windows again and can't find player id. It went through a sequence of startup games and crap and put Batula back on blue rather than Legendary where I had left off. Daily rewards went back to day 1. etc etc etc.

  • Steffyburber
    Steffyburber Posts: 3

    Level 1

    Cela fait maintenant une semaine, ce n'est pas normal.....

  • rb98
    rb98 Posts: 3

    Level 1

    It says can't connect been days now

  • DoctorM2025
    DoctorM2025 Posts: 3

    Level 1

    Same here been four days now

    When i go to collect rewards it comes up saying that a gummy bear is causing problems and now they have gone from game start