Why does my game keep resetting? I keep losing my golden sparkle balls.
Answers
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Hi there,
To receive the best assistance, please reach out to our Player Support using the game app.Have a nice day!
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Hey there, please try the following steps:
- Restart: Force close apps and restart your device.
- Updates: Check that you have the latest game and device updates.
- Memory: Keep at least 2GB of free storage for smooth gameplay.
- Clear Cache:
- 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
- 🍏 iOS: Settings > Safari > Clear History and Website Data
If this doesn't work, could you let us know what type of device you have and what your Player ID is? From the sounds of it, it may be that you don't have enough memory and that the game is crashing, but I can't be sure from the info here.
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