Have rewards since 1 month ago if l touch to get rewards gives connection error

Question

my bonus 8/8 keeps on giving me a connection error and I can not get rewards and paying my update

LoFiGummy · Answer

https://community.king.com/en/candy-crush-soda-saga/discussion/491485/have-rewards-since-1-month-ago-if-l-touch-to-get-rewards-gives-connection-error

Hey there and welcome, please try these steps first of all:

* Restart: Force close apps and restart your device.
* Updates: Check that you have the latest game and device updates.
* Memory: Keep at least 2GB of free storage for smooth gameplay.
* Connection: Use WiFi instead of cellular data.
* Clear Cache:* 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
* 🍏 iOS: Settings > Safari > Clear History and Website Data

Most likely it seems like there is some problem with the device's connection, but it can be fixed by checking for updates or restarting things.

If this doesn't solve the issue, please let us know the following:

* Your game version
* Your device name
* What OS version your device is using

Then we can look into this further!