Why is my purchase not going through

Question

I have purchased the $5.99 booster package a couple of times and I have not gotten the gold bars. What’s going on with that?

LoFiGummy · Answer

https://community.king.com/en/candy-crush-soda-saga/discussion/496241/why-is-my-purchase-not-going-through

Hi there, sorry to hear that - I would contact the support through the game for the quickest help

* ⚙ Settings
* ❓ Support
* 🔗 Press an article
* ⬇ Scroll down and press "chat with us" or "contact us"

Also to fix the most common problems with soda please follow these steps:

* Restart: Force close apps and restart your device.
* Updates: Check that you have the latest game and device updates.
* Memory: Keep at least 2GB of free storage for smooth gameplay.
* Connection: Use WiFi instead of cellular data.
* Clear Cache:* 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
* 🍏 iOS: Settings > Safari > Clear History and Website Data