Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
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Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

My apps frozen

i can’t play my game.

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PaPiChuL0 ժαsաҽҽԵҽsԵ

What's going on? Are you playing Candy Crush Soda Saga? Is your app downloaded directly from the app store ( Google play right?) Maybe send in a screen shot if you can or tell me a little bit more about what's going on and I can do my best to try to help you. MAKE SURE YOU HAVE AN ACCOUNT AND ARE LOGGED INTO IT ON YOUR GAME APP BEFORE YOU HAPPEN TO DELETE IT AND REINSTALL just so you don't lose all your progress, I wouldn't want that to happen to you as it's happened to me like 3 times already! You can safely go into app settings (within your android settings) if you know how and clear the cache, NOT THE DATA though. And hopefully that helps your app get working again. If you need help with how to so that let me know and I can guide you through it ok. Hope you can get to playing again real soon!

Hi and Welcome to the Community! 🤗

I am sorry to hear that you’re experiencing an issue with your game freezing, and not having the option to start over.

If your game keeps freezing or crashing, there are some things you can do that may solve the problem immediately.

Take a look at the list below and try each option. This will maximize the chances of the game running more smoothly for you.

Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.
Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.

Remember, be sure to try all of the above options.

Hope this helped! Have a Sweet day! 🍬

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Hi and Welcome to the Community! 🤗

I am sorry to hear that you’re experiencing an issue with your game freezing, and not having the option to start over.

If your game keeps freezing or crashing, there are some things you can do that may solve the problem immediately.

Take a look at the list below and try each option. This will maximize the chances of the game running more smoothly for you.

Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.
Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.

Remember, be sure to try all of the above options.

Hope this helped! Have a Sweet day! 🍬

PaPiChuL0 ժαsաҽҽԵҽsԵ

What's going on? Are you playing Candy Crush Soda Saga? Is your app downloaded directly from the app store ( Google play right?) Maybe send in a screen shot if you can or tell me a little bit more about what's going on and I can do my best to try to help you. MAKE SURE YOU HAVE AN ACCOUNT AND ARE LOGGED INTO IT ON YOUR GAME APP BEFORE YOU HAPPEN TO DELETE IT AND REINSTALL just so you don't lose all your progress, I wouldn't want that to happen to you as it's happened to me like 3 times already! You can safely go into app settings (within your android settings) if you know how and clear the cache, NOT THE DATA though. And hopefully that helps your app get working again. If you need help with how to so that let me know and I can guide you through it ok. Hope you can get to playing again real soon!

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Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

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