When I open the app the screen is frozen and I can’t play or close it.

Question

When I open app the screen is frozen. On day missed. I have bars to play on but every thing is completely frozen. I can’t close out by hitting the x. I have updated and restarted my iPad and have plenty of storage

Techz_3712 · Answer

Hi there! So sorry to hear your game is frozen — that’s super frustrating, especially when you have bars ready to use! 😟

Thanks for sharing all the steps you've tried — sounds like you've already done a great job troubleshooting. Since it's still stuck even after updating and restarting your iPad, here are a few more things you can try:

🛠️ Advanced Fixes:

* Force close the app completely* Swipe up from the bottom and swipe the Candy Crush window away (just in case it's still running in the background).

* Turn off WiFi temporarily and try opening the game again. Sometimes internet-related hiccups can freeze the screen.
* Delete and reinstall the app* Make sure your progress is saved with a King account or Facebook, so you don’t lose your progress.
* Then delete and reinstall the app from the App Store.

✨ Tip: Reinstalling can fix bugs that updates sometimes miss.

If it’s still frozen after all that, I recommend contacting King Player Support at the bottom of this post.

Let us know how it goes — we’re here to help! 💖🍬