No extra moves given after ad

Question

Watching entire ad to receive life or extra moves, video plays in full but no life or moves given, happened the last 10+ times

LoFiGummy · Answer

https://community.king.com/en/candy-crush-soda-saga/discussion/499794/no-extra-moves-given-after-ad

Hi there, it sounds like there might be an issue with the ad itself. If you can send me your Player ID and perhaps a screenshot of the ad it would be super helpful.

Otherwise I also recommend following these steps to be sure:

* Restart: Force close apps and restart your device.
* Updates: Check that you have the latest game and device updates.
* Memory: Keep at least 2GB of free storage for smooth gameplay.
* Connection: Use WiFi instead of cellular data.
* Clear Cache:* 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
* 🍏 iOS: Settings > Safari > Clear History and Website Data