Candy Crush Soda Saga

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video not working

I go to watch a video to stay in the game . Most of the time, it doesn't work. I wait, then it would say Oops!!.Thank you.

Hey there sorry to hear that, please try these steps first of all:

Restart: Force close apps and restart your device.
Updates: Check that you have the latest game and device updates.
Memory: Keep at least 2GB of free storage for smooth gameplay.
Connection: Use WiFi instead of cellular data.
Clear Cache:
- 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
- 🍏 iOS: Settings > Safari > Clear History and Website Data

If this doesn't help it would be great to know the following to be able to help with the problem:

Also, if you can give us your Player ID, then we can find the Ad hopefully more easy. Any screenshots would also be helpful. 🤗

Hey there sorry to hear that, please try these steps first of all:

Restart: Force close apps and restart your device.
Updates: Check that you have the latest game and device updates.
Memory: Keep at least 2GB of free storage for smooth gameplay.
Connection: Use WiFi instead of cellular data.
Clear Cache:
- 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
- 🍏 iOS: Settings > Safari > Clear History and Website Data

If this doesn't help it would be great to know the following to be able to help with the problem:

Also, if you can give us your Player ID, then we can find the Ad hopefully more easy. Any screenshots would also be helpful. 🤗

🔧 Wrong profile picture in Candy Crush Soda Saga (Being Investigated)
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…